Order Processing Team Leader

Due to internal promotion, our client in Quedgeley (Gloucester) is seeking a Order Processing Team Leader to join their friendly and growing team in this newly created permanent, full time role.

You will be a hands on manager responsible for three (already very settled) customer service staff.

This is a role for someone who leads by example and is happy to roll up their sleeves and muck in with the day to day operations and enquiries, ensuring a quality, efficient service is provided to the business customers to maintain their strong industry reputation.

Customers place production orders via the company website, email, and phone, so you must be confident communicating across all channels and happy to pick up the phone to resolve queries promptly and professionally.

This is a business that will recognise your skills and look to maximise your potential within the business to enable you to grow with the company.

Hours: Monday Friday, 8am - 5pm (fully office based)

Salary: £40,000 - £45,000 per annum. Benefits including free parking.

Key Responsibilities

• Lead and support a team of three Customer Service Representatives.
• Oversee daily customer service operations.
• Monitor KPIs and report on team performance.
• Ensure accurate and timely order processing (phone, email, website, WhatsApp).
• Act as escalation point for queries and complaints.
• Maintain and improve customer service procedures.
• Liaise with internal teams to resolve issues quickly.
• Maintain accurate CRM and customer records.
• Identify and implement service improvements.
• Deliver consistently high standards of customer care.

Key Attributes

• Previous managerial/supervisory/team lead experience.
• Reactive and able to manage changing priorities.
• Willingness to muck in.