Oracle Fusion Service Improvement Lead

Are you ready to lead our Oracle digital strategy and shape our digital future?

We're looking for an Oracle Fusion Service Improvement Lead. Someone who will drive innovation, efficiency, and excellence by maximising the opportunities and functionality of our system.

This is a senior position with a clear mission: to transform, optimise, and futureproof our Oracle Fusion HR and Payroll system.

You'll set the vision, lead organisational change, and ensure our technology delivers maximum value for our workforce and community.

As the Council's principal authority on Oracle Fusion, you'll influence at the highest levels, work with multi-disciplinary teams, and represent us in regional and national forums. Your expertise will help us unlock new possibilities in digital HR, automation, and AI-driven solutions.

What You'll Do

• Shape the strategy for Oracle Fusion HR and Payroll, aligning with Council-wide priorities.
• Lead large-scale programmes that embed Oracle Fusion as a catalyst for organisational change.
• Drive innovation through advanced digital solutions, automation, and AI.
• Advise senior leaders and elected members on evidence-based decisions.
• Champion inclusion and excellence, ensuring all changes reflect our values.

What We're Looking For

• A proven leader with experience in Oracle Fusion HR and Payroll or similar enterprise systems.
• Strong strategic thinking and ability to influence at senior levels.
• Expertise in digital transformation, change management, and stakeholder engagement.
• Passion for innovation and delivering measurable impact.

Why Join Us

• Be at the forefront of a major digital transformation.
• Work in a collaborative, inclusive environment where your ideas matter.
• Enjoy a role with regional and national influence.
• Competitive salary and benefits package.

Our Values

We are One Team, Customer Focused, Inclusive, Ambitious, and Accountable. If these values resonate with you, we'd love to hear from you.

To apply please submit your CV and supporting statement (no more than two sides of A4)

Your supporting statement should describe how you meet the essential criteria set out in the person specification for the role as this will be used for shortlisting.

Provide your full employment history including any education or employment gaps.

Email your CV and supporting statement to:

Please state the position you are applying for in the subject line of your email.

Thank you for your interest. It's a really exciting time to join us as we build on the rapid improvements made over the last few years and set our sights on becoming an outstanding council. We continue to challenge our thinking and change our ways of working to become a modern, efficient, and agile organisation that has consistent high customer service standards.

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Unfortunately, we will only contact those applicants shortlisted for the next stage of the selection process. If you do not hear from us within the 14-day period after the closing date, you have been unsuccessful on this occasion. We hope you understand.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on or via e-mail to:

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit

Click here to find out more about our One Team Framework: Values and Behaviours