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OR25052 (JS) - Customer Service Advisor
Posted 1 day 12 hours ago by Carrington Blake Recruitment
Permanent
Not Specified
Customer Service Jobs
Nottinghamshire, West Bridgford, United Kingdom, NG2 5
Job Description
Key Responsibilities 
- To greet all visitors, guests and suppliers providing an efficient, professional, customer focused service.
- Provide basic advice, contacts and general information on council services and those of partner organisations.
- To carry out general administration and call handling duties for any inbound and outbound campaign work as and when required by the wider service.
- To escalate issues to line management in a timlely and efficient way, ensuring people are kept updated of any ongoing issues as and when they occur
- To provide cover for other job share as and when required (stepping in to cover job-share partner for holidays and absence).
- To use NCC IT systems including Intranet, Viva Engage, NCC Website, CRM, MS office packages to input and retrieve data and information as required.
- To identify own areas of training and development to ensure that skills are continually improved, to ensure a high standard of service is provided.
- To work with line manager in terms of flexibility to ensure there are no gaps in staffing which could impact service provision.
- To provide and deliver a customer-centric service which reflects the standards set out in the Council's "Customer Service Standards"
- To work with, and support line management to enure that reception cover is provided in line with service requirements and business continuity
- To provide regular communication and support to all other team members ensuring that everyone has accurate information to work with on a day to day basis.
- To prepare well for 1-2-1's, annual EPDR's and reviews.
Carrington Blake Recruitment
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