Optometry Admin Lead: Bookings, Payments & Patient Care

TheAssistant PSC will provide a high-quality service in line with Truststandards and be able to communicate sensitivity and effectively with a widerange of people including optometrists, medical staff, patients andcolleagues. They will work within the Optometry Department and work under thedirection of the Head of Optometry to provide a patient focused,confidential, efficient administrative service for the Optometry Department.

Main duties of the job

Thepost holder will take a lead role in the management and booking of alloptometry and other relevant clinic lists, ensuring that all patients areseen within the required time scales and in accordance with NHS targets andTrust policies.

Thepost holder will manage the optometry administration staff. They will ensureall patient enquiries are dealt with in a friendly and professional mannerand that the optometry administration staff provide exceptional customerservice. They will undertake administrative duties within the departmentincluding the organising of clinical placements and work experience forstudents.

About us

Youwill join our busy, friendly Optometry team working at the centralised eyedepartment at St. James's University Hospital. The Optometry departmentcurrently consists of 19 optometrists, one dispensing optician manager and 3optometry administration staff.

TheOptometry Department supports the Ophthalmology Department consisting of 28Consultant Ophthalmologists with full supporting medical staff. Optometryservices are provided at St. James's University Hospital, Seacroft Hospital,Wharfedale General Hospital and at the Children's Community Eye Clinics.There is a large Orthoptic Department which is involved with the training ofunder-graduate orthoptic students.

LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.

Job responsibilities

Unique to this role the post holder will also be responsible for overseeing the taking of electronic payments from patients for contact lenses and spectacles, with the issuing of receipts. They will assist in the collating of delivery notes, invoices and spectacle vouchers for approval and payment by the Head of Optometry, and they will liaise with contact lens, spectacle and low vision aid manufacturers for the ordering and delivery of goods to the department.

Person Specification Qualifications

• Good standard of education to minimum of GCSE
• A willingness to undergo personal development and learn new skills

Experience

• Thorough knowledge of patent administration processes.
• Experience of staff management including recruitment and retention
• Organisational and time management skills
• Basic computer literacy and willingness to further computer skills, with knowledge of Microsoft Office Packages and e-mail technology.
• A thorough understanding of all policies and procedures governing the Trusts approach and delivery to patient administration
• An understanding of team management and the policy and procedures governing the Trusts approach to managing staff
• National Access Targets awareness
• An understanding of NHS/Trust protocols/policies and procedure
• Diary management experience
• Experience of dealing with complaints

Skills & behaviours

• Professional attitude to work, diplomatic and calm under pressure
• Team player and ability to communicate effectively at all levels
• Reliability and flexibility to meet the needs of the service
• Able to work in different working environments
• Ability to prioritise and organise own workload, work on their own initiative and to stringent deadlines
• Ability to manage a team of staff. To support and guide their team, including the development of an induction programme for new members of staff.
• Able to work with staff with varying levels of authority
• A knowledge of the rules governing eligibility for NHS treatment and a thorough understanding of the patient pathway
• To provide a high standard confidential, effective and accurate administration service
• Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals themselves and through management of their staff.
• Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety and be responsible for appropriate use of equipment within the working environment.
• Proactive approach with ability to motivate staff
• Strong interpersonal skills
• Ability to adapt to change of circumstances.
• Exceptional organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.