Operator with English (additional EU language an advantage)

Location: Pinnacle 2, Eastpoint Business Park, Dublin 3 is D03 P580

Work Model: 100% Office Based

• Verify and review information as per policy and guidelines.
• Follow all compliance and security measures relating to client data.
• Take action on process changes and updates and handle the same with proper research.
• Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
• Adhere to process norms and structure.
• Ability to gather information via outbound calls to businesses within specific country locations.
• Ability to work with a high degree of accuracy.
• Support users by reviewing / summarizing / completing various types of requests.
• Work with great attention to detail / content review.
• Have an extensive exposure to customer service.
• Work in a rapidly changing environment.
• Work with high profile tech/evolving AI.
• Utilize MS Excel to analyze and interpret data for content operations.
• Implement Generative AI technologies to enhance content creation and management processes.
• Apply Gen AI technologies to improve user interaction and content accessibility.
• Contribute to the overall success of the content operations team by sharing knowledge and best practices.
• Collaborate with cross-functional teams to align content strategies with business objectives.

• Excellent communication skills and fluency in English (additional European language an advantage).
• Possessing Gen AI skills such as prompt engineering.
• Excellent attendance record.
• Excellent timekeeping.
• Ability to work rotating shift patterns over 7 days.
• Ability to handle multiple tasks simultaneously.
• Exhibit excellent analytical and problem-solving skills.
• Display strong communication and collaboration abilities.
• Be detail-oriented with a focus on delivering high-quality work.
• Have the ability to adapt to new technologies and tools quickly.
• Show a proactive approach to learning and professional development.
• Sense of ownership and pride in your performance and its impact on the team.
• Experience in data analysis and reports (not mandatory).
• Strong Team player.