Operations Volunteering Experience Coordinator

This role is based in our Glasgow (Hamilton) site a minimum of 3-days per week, occasional visits to our Forfar site will be a part of this role as will travel across Scotland to support Volunteer events. This is a full-time position working 35 hours per week, Monday to Friday.

As Operations Volunteering Experience Coordinator, you ll play a key role in ensuring that volunteers in operations-based roles feel valued, prepared, and supported throughout their journey. Working closely with internal teams, you ll coordinate recruitment, training, and engagement efforts that enhance the volunteer experience and contribute to the smooth running of essential services.

You ll oversee the flow of volunteers into operations-based roles, ensuring they are matched effectively to support Guide Dogs canine, children, and adult services. Working in collaboration with service and volunteering colleagues, you ll support planning and resource allocation to ensure volunteer programmes align with national and local needs.

By ensuring volunteers receive comprehensive training and induction, you ll help them build confidence in their roles. You ll coordinate face-to-face and virtual induction sessions, facilitate ongoing training opportunities, and provide regular communication to ensure volunteers remain engaged and informed.

A key part of your role will involve monitoring and evaluating the volunteer journey, gathering feedback and insights to improve processes and experiences. You ll manage volunteer data and compliance, ensuring records are accurate and up to date. Additionally, you ll support the recognition and celebration of volunteers, helping to coordinate award events and initiatives that highlight the incredible contributions of those who give their time.

To excel in this role, you ll have experience managing and supporting volunteers, ensuring they have a positive and rewarding experience. You ll be confident in advising on best practices and processes, with the ability to build strong relationships across different teams.

Strong organisation and communication skills are essential in this role, as well as the ability to problem-solve and handle enquiries efficiently. Whether facilitating training, providing advice, or coordinating new volunteer initiatives, you ll bring a solutions-focused approach to ensure volunteers feel engaged, valued, and equipped for success.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.