Operations Team Manager

Company Description

About Profitero+

Profitero+ is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action to fuel profitable growth. Our technology monitors 80+ million products daily, across 1400+ retailers and 70+ countries, helping brands optimise search placement, product content, pricing, stock availability, reviews and more. News outlets, including Good Morning America, The Wall Street Journal and Ad Age frequently cite and trust Profitero as a source of data for their stories. Now's an exciting time to join our fast-growth business.

Profitero+ joined Publicis Groupe (a $13 billion global marketing services and technology company) as a standalone commerce division, infusing our business with significant product development resources and investment while giving our employees an incredible launchpad for their careers. Profitero's tech and data combined with Publicis' tech, data and activation services positions us to be a true end-to-end partner for helping brands maximise eCommerce market share and profits.

Come be a part of our fast-paced, entrepreneurial culture and next stage of growth.

Overview

We are looking for an experienced people leader to manage and grow a Technical Data Operations team within an assigned workstream. ensuring high-quality product data is delivered across both new client implementations and ongoing BAU programmes.

You will take ownership of workstream planning, prioritisation, and delivery quality, ensuring effective resource allocation, effective escalation management, and consistent performance against SLAs.

The ideal candidate brings strong people leadership experience and a proven track record of managing junior teams in a deadline-driven environment. While the work involves technical product data, the primary focus of this role is leading, developing, and supporting the team, strengthening operational processes, and ensuring delivery excellence across the workstream.

Responsibilities

• Lead Technical Data Operations Analysts, providing coaching, performance management, and development support.
• Oversee end-to-end delivery of product data activities across BAU operations and new client implementations.
• Collaborate with the Capacity Planning Manager to resolve prioritisation challenges and ensure timely delivery.
• Serve as the primary escalation point for operational issues, ensuring timely and effective resolution of risks.
• Manage stakeholder communication, providing clear updates on delivery status, risks, and priorities.
• Drive process improvements and operational initiatives to improve efficiency, quality, and predictability.

Qualifications

• Minimum 3 years' experience in a team management role, including direct people management.
• Demonstrated experience coaching and developing teams, including performance management and capability progression.
• Experience managing prioritisation, capacity planning, and delivery quality in an operational environment.
• Strong operational planning and decision-making skills.
• Ability to manage delivery risks and communicate trade-offs clearly to stakeholders.
• Strong communication and stakeholder management capability.
• Experience using Excel (Pivot Tables / VLOOKUP's)

Nice to Have

• Degree (or equivalent experience)
• Experience working with global clients or multi-market delivery environments.
• Experience supporting SaaS or data platform solutions.
• Experience using operational reporting and metrics to forecast capacity or improve delivery performance.

Growth Opportunity

This role offers the opportunity to lead large-scale delivery programmes and contribute to the strategic development of Technical Data Operations, with progression opportunities into senior operational leadership roles.

Additional Information

The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.

Benefits

Our package includes; competitive base salary; employee healthcare; life assurance; group income protection; dental care plan; eye care scheme; 24 hour on-line GP; company pension; cycle to work scheme; 25 days off + bank holidays + birthdays off; reduced gym membership; social events; employee referral scheme; personal development plans; Profitero Hero scheme; flexible working hours.

Equal Opportunity

Profitero+ is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.