Operations Team Leader

Operations Team Leader

Application Deadline: 16 June 2026

Department: Fleet

Employment Type: Permanent - Full Time

Location: Shrewsbury

Reporting To: Leanne Davis

Compensation: £44,944 / year

Description

West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - London Northwestern Railways & West Midlands Railways.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this, we are recruiting a Operations Team Leader, on a full-time, permanent basis, based in Shrewsbury.

Key Responsibilities

• Responsible to Operations Manager for supervision of shunting. All movements and cleaning activities within Depot limits, and that Quality Control and Safety Standards are met and maintained.
• Responsible for the allocation and control of trains to ensure efficient and punctual service is maintained.
• Liaise with relevant controls, to ensure service requirements are met, liaise with Team Leader and Team Managers to ensure priorities are known and met.
• Responsible for allocation of work to all subordinate staff, control and discipline of staff, SCWR Regulations, Rules and Regulations, Sickness Monitoring, booking on and off of staff, compliance and control of rosters, fitness for duty. Development / One to One/ Team Briefs / Safety Meetings.
• Responsible for reporting of trains to Control, Network Rail, Team Manager and the Operations Manager.
• Responsible for enforcement of SCWR, Network Rail, Group Standards, Rule Book, COSHH and local Safety and Quality Standards.
• Shunting Duties as required
• Maintain and compile records as required
• Allocation of work, control and motivation within a team of staff. Advise and support as necessary. Carryout first line management actions with respect to Poor Performance, attendance monitoring, discipline, accident reporting and investigation etc.
• Control of contractors

Skills, Knowledge & Expertise

• Pass out Rules and Regulations BR Rule Book
• Track Safety
• Traction knowledge
• Computer literacy (basic skills)
• SCWR Permit
• A2
• SPTS6 Assessment Qualified
• COSHH
• Squire
• Cleaning Standards

To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.

Job Benefits

• A defined benefit pension from day 1 - one of the best in the UK.
• Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents.
• 75% off all other train operating companies for you, your spouse/partner, and dependents.
• 8 Friends and Family Day passes to gift per annum on our network.
• A 24/7 Virtual GP service for you and your household.
• Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work related issues affecting your home life, work life, health, or wellbeing
• Our cycle to work scheme with Evans Cycles.
• A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.