Operations Support Service Manager

Make a real impact. Shape the future of digital services in Warwickshire.

Are you an experienced ICT leader looking for the next step in your career? Do you want to work somewhere where your ideas are valued, your wellbeing matters, and your leadership directly improves outcomes for communities across Warwickshire?

A fantastic opportunity has arisen to join Warwickshire County Council's Digital & ICT senior leadership team as our Operations Service Support Manager. This is a high impact role at the heart of a forward thinking, people centred organisation.

About the role

As our Operations Service Support Manager, you will lead the ICT Support function supporting our people, suppliers, and partners, and ensuring our organisation has reliable, modern, and responsive digital services. Working alongside the Head of Service and fellow Service Managers, you will influence service strategy and drive innovation that supports Warwickshire's vision and outcomes.

You will be responsible for:

• Leading and developing a team of around 38 colleagues, fostering a high performing, collaborative culture.
• Overseeing a £10m budget, ensuring value for money, effective procurement, and strategic resource planning.
• Ensuring ICT support services run optimally and align with best practice frameworks.
• Strengthening relationships with business owners, suppliers, and key stakeholders across the Council and partner organisations.
• Driving continuous improvement and resilience across technologies and service delivery.

About you

We're looking for an inspiring leader who brings:

• Experience managing ICT functions and multi disciplinary teams in complex environments.
• Strong strategic thinking and the ability to translate vision into operational delivery.
• Proven experience managing budgets and driving service performance.
• Knowledge of ITIL processes (desirable) and experience within local government (highly beneficial).
• Excellent communication, partnership building, and stakeholder management skills.

If you are motivated by improving services, empowering teams, and delivering high quality outcomes for the people of Warwickshire, we'd love to hear from you.

Working for Warwickshire - The difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, and supported. Our people are central to our success, and we are committed to building a workplace where diverse and talented colleagues can thrive.

Our benefits include:

• A generous Local Government Pension Scheme, with an employer contribution of around 19%.
• Agile and flexible working, supporting work-life balance.
• Generous annual leave, plus bank holidays and an additional day at Christmas.
• Access to Vivup, our employee benefits and discounts platform.
• A culture of continuous improvement, development opportunities, and meaningful work that contributes to better outcomes for our communities.

For full Job Description and Person Specification click link here.

Working for Warwickshire - This is the difference you make

Warwickshire County Council is a place where everyone feelsvalued, included, safe, supported,andwelcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Click here to view the benefits at Warwickshire County Council.

Additional Information

If you are applying for this role on a secondment basis, please ensure you have permission from your line manager.

To discuss the role please contact Peter Wren, Head of ICT Services via

Closing date: 3rd March 2026
Interview date: w/c 17th March 2026

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more