Operations Support Agent

Hours: 40 per week.

Working pattern: Monday to Friday 08:00 - 17:00.

Salary: £14.02 per hour.

As an Operations Support Agent at Leeds, you will work in a fast paced environment and adhere to strict timelines.

Responsibilities

• Answer incoming calls from customers regarding collection requests and delivery queries.
• Sort and allocate premium and distance deliveries.
• Check and investigate failed deliveries/collections when needed.
• Prioritise and reallocate failures for next day delivery as required.
• Input data into the tracking system.
• Maintain clear and effective communication and collaboration with the team, managers and other depots.
• Follow FedEx processes, procedures and controls, and external regulatory requirements.

Provide support to your supervisor and team members as required, complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.

Benefits and Development

Full training will be provided along with a competitive salary and benefits package. Career opportunities are available for those who are keen to progress in a supportive, rapidly expanding environment.

Diversity & Inclusion

FedEx is an equal opportunity employer. We are committed to a diverse and inclusive workforce and provide growth opportunities for all. FedEx in the UK is Disability Confident committed.