Operations Supervisor, Quick Commerce

Job ID: Amazon UK Services Ltd.

Commitment: 32 hours per week.

Location: Streatham.

Role Overview

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. As an Operations Lead/Supervisor you'll see how all the different parts of operations work and play a role in making sure everything runs smoothly. You'll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This hands on role will give you experience in using the tools and systems that make our operations successful.

Key Job Responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts.
• Support and train employees to deliver great service and supervise them in their daily tasks.
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
• Work with other departments to find solutions to address common issues or support needs in areas of key performance.
• Use data analysis to identify ways to optimise safety, quality and productivity.

A Day in the Life

As an Operations Lead/Supervisor you'll be based in one of our operational sites. You'll support your Shift/Area Manager to carry out the plan for the shift, involving helping with pre shift meetings, monitoring procedures, and ensuring everyone follows safety rules, quality processes and the priority plan for the day. You'll also be the most senior person on shift at times, giving direction to complete tasks, and support shift/area managers in planning shifts to ensure enough team members during peak times.

About the Team

Quick Commerce (QC) delivers ultra fast convenience through our network of small warehouses in city centre locations, partnering with last mile delivery providers to get products to customers in 30 minutes or less. We combine creative thinking and technological innovation to fulfil millions of urgent shopping missions, offering a curated selection of grocery items and Amazon essentials. Our operations have two key components: the onsite "under the roof" associates process orders with industry leading speed, picking and packing customer orders to enable our 30 minute delivery promise, and the "on the road" delivery network that primarily utilises Amazon Flex delivery partners on e bikes specially optimised for rapid urban delivery.

We continuously innovate to improve customer experience, focusing on sustainable delivery solutions in dense urban areas while maintaining strict quality and food safety standards. Our team combines the best of Amazon's retail and logistics expertise, fostering a collaborative environment that encourages creative problem solving and continuous improvement as we work to revolutionise convenience shopping through ultra fast delivery.

Basic Qualifications

• Advanced proficiency in the local language in both written and verbal communication (C1 Common European Framework of Reference, CEFR).
• Relevant experience working with data analytics and using these metrics to identify problems.
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.

Preferred Qualifications

• Experience of stakeholder management including building and maintaining professional relationships.
• Experience in an operational environment such as logistics, retail, hospitality, or customer service.

Equal Opportunity Employer

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or any other legally protected status. We value diversity and aim to create an inclusive culture that empowers Amazonians to deliver the best results for our customers.

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