Operations Supervisor

Operations Team - DMG Delta - Bishops Stortford

We're on the hunt for a proactive and hand on Operations Supervisor to join our growing team.

Are you a natural leader with a strong technical background who thrives in a fast paced, service driven environment?

You'll play a key role in ensuring our team of 18 mobile engineers consistently delivers excellence in service, workmanship, and client satisfaction.

• Head Office: Bishops Stortford
• Hours: 8am to 5pm (40 per week)
• Job Type: Full-time, permanent
• Head office: Stansted
• Reporting to: Operations Manager

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Sick pay: Generous sickness and accident insurance
• Loyalty Bonus: After two years' service
• Life Assurance: x2 annual salary
• Wellness: Via our Employee Assistance Programme, we offer immediate access to a private GP plus confidential telephone counselling that operates 24 hours a day, 365 days a year
• Eye Care: Annual eye checks will be reimbursed
• Reward & Recognition: We recognise that employees have gone the extra mile via Employee of the quarter and a managers incentive scheme.
• Tech Desk Support
• On site parking
• Company events
• Onsite gym and spa
• Tennis court to include group coaching sessions.
• Bring your dog to work day
• Company vehicle

Key Responsibilities, Overview and Expectations:

As Operations Supervisor, you'll be responsible for the day-to-day management and coordination of our mobile engineering team, ensuring work is completed safely, efficiently, and to the highest standard. You'll act as the link between the engineers, clients, and the Operations Manager - providing technical guidance, overseeing quality control, and supporting smooth operational delivery.

Key Responsibilities

• Supervise and support a team of 18 mobile engineers (increasing to 22 over the next 12 months), ensuring effective planning and resource allocation
• Provide daily technical support and operational guidance to engineers and clients
• Monitor work in progress (WIP), return visits, and ensure timely job completion
• Conduct site audits and gather client feedback to drive service improvement
• Prepare and maintain Health & Safety documentation, including RAMS
• Review engineer reports for accuracy and provide coaching where needed
• Conduct appraisals and 1:1 meetings, working closely with HR and the Operations Manager
• Promote a "Fix It First Time" culture and continuous improvement ethos
• Join the out of hours on call manager rota
• Cover for Operations Manager when required

About You:

You'll be an experienced maintenance professional with proven leadership ability and a passion for delivering high quality service.

Essential Skills and Experience:

• Level 3 (minimum) trade qualification in a mobile engineering or building services discipline
• Hands on experience supervising multi skilled maintenance engineers
• Excellent communication, organisation, and problem solving skills
• Strong IT literacy (Microsoft Office, maintenance software)
• Customer focused with a commitment to quality and safety
• Previous office experience working for service provider in customer facing role
• Previous experience within building services company, busy reactive service desk and coordinating an engineering workforce.
• Problem solving and decision making skills
• Ability to multitask in high pressured environment
• Knowledge of service IT software systems
• IOSH or similar Health & Safety qualification
• Multi skilled background (mechanical/electrical)
• Experience within a mobile or field based engineering environment

To Apply:

• You must be living and authorised to work in the UK to apply for this position.