Operations Supervisor

Job Title: Operations Supervisor
Location: Croydon
Reports To: Site Operations Manager
Direct Reports: Drivers
Salary: £37,043.80 per annum
Hours: 38 hours per week (flexibility required to support operational demands)
Overtime Rate: £18.68 per hour

Health & Safety (incl. Risk)

Training School

Customer Service

Trade Unions

Regulatory/Statutory Authorities (e.g., TfL)

Cleaning Contractors

Customers

Local Businesses

To support the effective, compliant, and customer-focused operation of daily bus services at Dartford, contributing to the successful delivery of the site's annual business plan. This role serves as the first point of contact for drivers during daily operations and has responsibility for proactive network and resource management.

You will oversee the allocation of duties, respond promptly to incidents (e.g., collisions, passenger injuries, traffic disruptions), and ensure operational continuity and excellence. You will champion a culture of safety, inclusivity, and continuous improvement, aligned with Arriva's values.

Promote a proactive safety culture across the depot and on the road.

Identify and resolve unsafe behaviours or conditions.

Support compliance with Arriva's HS&E Management System and safety initiatives.

Provide professional, friendly responses to customer inquiries.

Investigate complaints and ensure preventative actions are implemented.

Ensure timely driver attendance and briefing; allocate vehicles and duties effectively.

Maintain uniform and appearance standards.

Support employee development and foster a culture of Equality, Diversity & Inclusion.

Accurately manage absence records and enforce HR policies.

Build constructive relationships with Trade Union representatives.

Oversee day-to-day bus service operations ensuring all duties are covered.

Manage and record lost mileage and service disruptions.

Collaborate with Engineering to ensure vehicle availability.

Monitor KPIs and local objectives to maintain service quality.

Ensure accurate timekeeping and wage input.

Optimise duty planning and manage overtime for cost efficiency.

Use data and tools to support operational decision-making.

Share best practices and contribute to operational improvements across the business.

Uphold Arriva's brand, values, and community engagement in all interactions.

Supervisory experience in a staff or resource management role

Understanding of Health & Safety legislation and standards

Valid First Aid certificate (or willingness to obtain)

Strong communication, coaching, and interpersonal skills

Customer-focused mindset

Ability to influence and lead teams

Organised and decisive under pressure

Knowledge of the PCV/HGV industry

Experience working in partnership with Trade Unions

Flexible, self-motivated, and resilient

Note: This job description outlines key responsibilities and expectations but is not exhaustive. The role may require additional tasks as determined by the Site Operations Manager.