Operations Station Manager - Cargo (LON)

How you'll help us Keep Climbing (overview & key responsibilities)

The Cargo Operations Manager provides leadership and oversight for all aspects of cargo operations, ensuring the safe, secure, and efficient movement of cargo while delivering industry-leading service and operational performance. The role drives operational excellence through strong stakeholder partnerships, regulatory compliance, effective business partner management, cost management, and continuous improvement initiatives.

As Delta's cargo operations leader within the station or region, this position champions a culture of safety, accountability, teamwork, and innovation while enhancing operational performance, optimizing resource utilization, improving the customer experience, and supporting the long-term success of Delta Cargo and the broader Delta operation.

The role is primarily responsible for supporting cargo operations across the UK and Ireland as part of the EMEIA Cargo team. In support of regional priorities and business needs, the position may also provide leadership, operational support, and project assistance across other stations within the EMEIA region. Regular business travel is required, including visits to regional stations, participation in operational reviews, customer engagements, and attendance at meetings, conferences, and leadership events at Delta headquarters in the United States.

Key Responsibilities
Operational Leadership & Stakeholder Management

• Lead the safe, secure, compliant, and efficient execution of cargo operations, ensuring operational excellence across all cargo handling activities, service delivery, inventory control, and contingency response.




• Serve as Delta's primary operational liaison with business partners, customers, airport authorities, government agencies, and internal stakeholders, building collaborative relationships that support operational performance and customer service excellence.




• Represent Delta in operational reviews, customer engagements, audits, and industry forums, exercising sound judgment and professionalism in both routine and non-routine situations.

People Leadership & Culture

• Lead, coach, and develop operational teams and business partners by setting clear expectations, driving accountability and fostering a culture of safety, teamwork, inclusion, innovation, and continuous improvement.




• Support employee development, performance management, succession planning, and the implementation of new processes, technologies, and operational initiatives.

Safety, Compliance & Continuous Improvement

• Promote Delta's commitment to safety by ensuring compliance with all applicable aviation, security, customs, dangerous goods, and company requirements.




• Lead operational audits, risk assessments, emergency response planning, and corrective action programs to maintain the highest standards of operational integrity.




• Drive continuous improvement initiatives that enhance safety, efficiency, service quality, and the customer experience.

Business & Financial Performance

• Monitor operational and financial performance through KPIs, service level agreements, quality metrics, and budget management, ensuring alignment with Delta's strategic objectives.




• Analyse performance trends and develop strategic and tactical plans that improve operational effectiveness, optimise resources, strengthen employee wellbeing, and drive cost efficiencies and sustainable business growth.

What you need to succeed (minimum qualifications)

• High School diploma, GED or High School Equivalency.


• Three years of ACS/CGO experience in operations and customer service or relevant experience.


• Must be in possession of valid documentation to live and work in the European Union (including the UK) at the time of application. Delta does not sponsor.


• Working knowledge of Delta policies and procedures.


• Strong customer-service skills and focus and have the flexibility to manage an operation with varying shifts, extended hours and "on call" requirements.


• Strong written and verbal communication, including platform/presentation skills.


• Ability to coach and deliver feedback for developmental purposes.


• Must be approachable, have interpersonal skills that foster trust and respect, and be able to effectively manage conflict and problem solve.


• Should exhibit strong organizational skills and the ability to delegate responsibility to direct reports.


• Must be able to balance multiple priorities within established time constraints.


• Must be proficient in Microsoft Office applications.


• Must be performing satisfactorily in present position.


• Embraces diverse people, thinking and styles.


• Consistently makes safety and security, of self and others, the priority.

What will give you a competitive edge (preferred qualifications)

• Bachelor's degree or 5 plus years of relevant experience.


• Knowledge of Deltamatic, Webvision, Velocity, Load Trac, Safety Net and other relevant airport technology.


• 3 - 10 Years of Previous leadership experience, including direct reports.


• Significant leadership experience in air cargo, airline, airport, logistics, or ground handling operations.


• Experience managing third-party service providers, commercial agreements, and complex stakeholder relationships.


• Demonstrated success leading operational transformation, continuous improvement, or large-scale change initiatives.


• Strong commercial, financial, and analytical acumen with experience managing budgets and operational performance metrics.


• Experience engaging with senior leadership, customers, regulatory authorities, and industry partners.


• IATA Cargo, Dangerous Goods, Lean Six Sigma, Project Management, or other relevant professional certifications.

Benefits and Perks to Help You Keep Climbing

Delta Air Lines, Inc. is an Equal Employment Opportunity / Aff L