Operations Specialists - Global Logistics Operations Team (G-LOC)

Operations Specialists - Global Logistics Operations Team (G-LOC)

Endress+Hauser (Ireland) Ltd

Global Logistics Operations Center based in Exchequer House, Embassy office park, Kill, Co. Kildare, W91W866.

Annual Salary €40k + Benefits

Hours of Work 37.5 hours weekly

Responsibilities in the Role will include:

• Efficiently manage and resolve logistics queries and concerns, while sharing lessons learned within the team


• Efficient management and timely resolution of all queries relating to the 'Global Transportation Network delivery service' through our internal ticket system


• Foster cross-functional communication with internal customers, creating and maintaining strong working relationships with colleagues in the Production Centers, Sales Centers and Logistics


• Build and leverage strong relationships with external parties who are key to the success of our operations - Customs and Trade Compliance, as well as external logistics partner and IT Service Provider


• Collaborate with the team to navigate and mitigate operational disruptions, such as IT outages and capacity challenges


• Monitor and coordinate all physical and IT flows (inbound, outbound, returns) through various TMS applications


• Provide Information of delivery date (IOD) or Proof of delivery (POD), as required


• Coordinate necessary shipping documents, including commercial invoices, AWB, customs, Safety Data sheets, and so on, as required


• Any other duties commensurate with your expertise and as directed by your manager in the development of the role and the Global Logistics Operations Center

Experience & Skills Required

• Bachelor's degree in business studies, preferably with a logistics focus, or experience in a freight forwarding agent with strong IT affinity. Any prior experience in customer service would also be beneficial


• Customer oriented focus with exceptional interpersonal skills for effective stakeholder communication


• Proficiency in spoken and written English; additional languages like German, Chinese, Polish, Russian, or French are advantageous


• Good communication and conflict resolution skills


• Proven problem-solving capabilities


• Enthusiasm for meticulous documentation (E.g., Work instructions, SOPs, SLAs)


• Familiarity with SAP (Module WM) or other Transport Management Systems is a plus


• Thrives in a team environment, excels under pressure


• Preferred training and certification in ADR, IMO, and IATA

Applications including full CV should be sent to the email address provided.