Operations SME: Real-Time Coaching & Policy Advocate

Teleperformance is seeking an Operational SME for a full-time permanent role in Dublin, Ireland. The individual will support and coach new hire Agents while maintaining efficiency and quality. Responsibilities include mentoring new employees, providing real-time support, and resolving client issues. Candidates must have a valid work permit for Ireland and a minimum of 2 years' experience in Operations within a relevant environment. Strong communication skills and a passion for support are essential.