Operations Project Manager

Operations Project Manager

Hemel Hempstead £37,000 - £39,000 Full Time, Monday-Friday 9:00-17:30

About the Business

Our client is a global technology leader providing digital solutions. For over 15 years, they've partnered with some of the world's most recognised brands, delivering innovative solutions that enhance customer experience, streamline operations, and drive growth.

With over 2,500 supported sites in the UK and a reputation for pioneering digital solutions, they continue to expand and are now looking for an Operations Project Manager to join their growing team.

The Role

As an Operations Project Manager, you will play a pivotal role in coordinating customer deployment projects - often spanning 50-500 sites over several months. You'll be the key point of contact for both clients and internal teams, ensuring every installation runs smoothly, is delivered on time, and exceeds expectations.

This is a varied, fast paced role where you'll be managing multiple projects concurrently, building strong client relationships, and ensuring operational excellence at every stage.

Key Responsibilities

• Coordinate and manage deployment plans across multiple customer sites.
• Act as the main point of contact for clients and stakeholders throughout project delivery.
• Provide clear and consistent communication, including regular updates and reports.
• Monitor quality standards, resolving or escalating issues when needed.
• Support the transition from pilot phases into full-scale deployment.
• Forecast stock requirements and liaise with finance teams for accurate billing.
• Identify opportunities for process improvements and contribute to operational efficiency.

What We're Looking For

• Strong organisational skills with exceptional attention to detail.
• Experience in a client focused/project coordination role managing multiple stakeholders.
• Excellent communication skills, both written and verbal.
• Ability to manage competing priorities and remain calm under pressure.
• Confident using Excel for reporting and project tracking.

Desirable Skills

• Advanced Excel (e.g., VLOOKUPs, IF statements).
• Knowledge of IT hardware/software or POS/EPOS systems.
• Experience liaising with finance teams (POs, invoicing).
• Background in retail deployments or fast paced technology environments.

The Opportunity

This is an exciting chance to join a forward thinking, innovative global business that works with some of the biggest household names. You'll be at the heart of delivering high impact projects, with plenty of scope to develop your skills and career in a supportive, growing team.

Apply today for a confidential conversation about this opportunity.