Operations Manager

We are seeking an experienced Operations Manager to oversee daily operations for a residential services business in Galway. This role manages a team of 30-35 field engineers, ensuring smooth delivery of installations and maintenance, while driving operational efficiency and customer satisfaction.

Responsibilities:

Team & Resource Management:

• Lead and coordinate field engineers, manage scheduling, tools, vehicles, and equipment

Operations & Service Delivery:

• Oversee day-to-day operations, implement efficient workflows, ensure timely service and resolve issues quickly to meet customer expectations.

Customer Satisfaction:

• Work closely with the Customer Service Team to handle escalations, monitor feedback, and continuously improve service quality and responsiveness.

Financial & Performance Oversight:

• Manage budgets, control operational costs, monitor KPIs and SLAs and provide regular performance reports to senior leadership.

Inventory & Supply Chain:

• Oversee inventory levels, maintain supplier relationships and ensure timely delivery of parts and equipment to engineers.

Health & Safety Compliance:

• Enforce safety protocols, conduct audits and ensure all team members are trained and compliant with health and safety standards.

Candidate Profile:

• Proven experience in operations management within a service-based industry
• Strong leadership, planning and organizational skills
• Proficient in budget management, KPIs and operational reporting
• Excellent problem-solving, communication and decision-making skills
• Able to perform under pressure and meet tight deadlines

For a confidential discussion, a more detailed job spec and more information on the role, please contact Amy Newell.

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