Operations Manager

Operations Manager Jobs in London Area, United Kingdom at EC1 Partners

Title: Operations Manager

Company: EC1 Partners

Location: London Area, United Kingdom

FX Operations Manager

I am collaborating with a globally regulated liquidity provider that specialise in delivering bespoke trading solutions to a diverse range of financial institutions. Their services support brokers, hedge funds, and professional traders, offering trusted, transparent, and technology-driven solutions designed to unlock new opportunities and enhance market execution.

Key Responsibilities

• Lead new client onboarding projects from kickoff to go-live, ensuring successful implementation and client satisfaction.
• Coordinate client training and support adoption of the platform.
• Work closely with Sales, Product, and Technology teams to deliver a smooth onboarding experience.
• Manage onboarding progress, communicate with stakeholders, and drive process improvements.
• Build long-term client relationships and gradually transition into account management responsibilities.

Key Requirements

• Experience in client onboarding, implementation, project management, or customer success within financial services or technology.
• Strong project coordination, stakeholder management, and communication skills.
• Ability to train clients and explain technical concepts clearly.
• Detail-oriented, proactive problem-solver who can manage multiple priorities.
• Knowledge of eFX/financial markets

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