Operations Manager

Shift Pattern: Monday to Friday, 08:30 to 16:30 (30 min unpaid break)

Warehouse Management

• Establish and maintain a safe working environment for all employees, contractors and visitors and any other person required to attend site.
• Ensure warehouse housekeeping is maintained to 5S standards and audit scores maintained.
• Ensure Risk Assessments, Safe Systems of work and Standard Operating Procedures are maintained and updated accordingly.
• To ensure that the most cost-effective methods of operations are used whilst achieving the level of service to our customers.
• Ensure that the Rhenus warehouse is adequately staffed to manage all areas to meet the customers SLA's and KPI's.
• Ensure that site stockholding and operational work areas are created to maximise the site capacity.
• Maintaining accuracy and integrity of Inventory both systematically and physically.
• Manage relevant stocktakes and audits within the agreed deadlines.
• Accountable for ensuring any new initiatives, new customers or projects are implemented and the expected deliverables are achieved.
• Monitoring and controlling assets within the relevant site.
• Support and implement continuous improvement programs throughout the operations.
• Development of colleagues to ensure the continued performance and growth of the business.
• Ensure employee communications are maintained including but not limited to; team briefs conducted to all teams across all shift patterns & appropriate interactions with direct reports.
• Drive high levels of employee engagement.

KPI's

• Target Zero lost time accidents.
• Reporting on incidents, accidents and near misses relating to Health & Safety.
• Operational costs delivered to budget.
• Quality and Service metrics delivered to customer and business standards as defined by the business.
• Employee engagement rating delivered to required standards as defined by the business.
• Ensure that time sheets are up to date.
• Completion of daily reports.
• Labour statistics

Support Services

• To monitor all on site contracts & support services to ensure they provide a high-quality service in cost effective manner and within agreed budgets.
• Ensuring effective maintenance and housekeeping of the Rhenus site to ensure the site is capable of supporting the service requirements of the customer.
• To ensure an effective security operation is in place that manages risk to employees and prevents loss.
• Ensure the health and safety, welfare at work of your colleagues.
• Manage and conduct work activities in such a way as to prevent any improper conduct or behaviour likely to endanger employees.
• The maintenance of good employee relations with an effective workforce throughout the site with the support of HR function.
• Working in partnership with the IT department to provide the resources to function within the operations

KPI's

• Site Security is maintained.
• Accidents and incidents managed to prevent risk and injury to all persons attending site.
• ER KPIs
• Absence Management.
• Maintenance requests for site completed.

Creating the Best Team

• Manage and lead the operational team ensuring that they have the relevant skill sets, resources and support needed to deliver in their role and achieve the site objectives.
• Lead the operational team in a manner that is consistent with the culture and core values of the business.
• Train and develop colleagues to ensure that they are equipped to perform their role effectively and in accordance with company operating procedures.
• Support with the ongoing development for colleagues and operational management with the assistance of HR training function.
• To meet & improve on agreed quality standards through effective and efficient utilisation of labour and MHE equipment.
• Ensure appropriate probationary reviews and personal performances reviews (PPR's) are conducted within the agreed deadlines set by the business.
• Set team objectives & targets that are aligned to the business plan. Support and implement the site engagement plans.Assist and develop with employees listening groups. Identify develop and retain talent within the business.
• The ability to manage change throughout the business.

KPI's

• Employees survey results
• PPR completion
• Engagement Plans
• Listening / Focus groups
• Training and development strategy

Management Leadership Qualities

• The business operates in a very dynamic manner; therefore you must be able to clearly communicate, and influence as required, be used to working proactively often on your own, be results oriented and focused on innovation and improvements.
• The following leadership skills will be required to effectively drive forward the company and the role of Operations Manager.
• Ability to think strategically.
• Customer focussed.
• Ability to develop others.
• Commercial Acumen
• Learning agility
• Ability to influence.
• Performance Management
• Employee Engagement and relationship management
• Drive results and deliver in a timely manner.
• People Orientated
• Change Management