Operations Manager

Location: Ramsagte

Salary: Circa £55k p/a

The Operations Manager will take ownership of operational infrastructure across the organisation, ensuring that processes are effective, compliant, and scalable. This is a hands on leadership position suited to someone who thrives in a fast paced, growing environment and enjoys bringing structure, accountability, and clarity to business operations.

Finance & Commercial Operations:

• Monitor and report on day-to-day cash flow
• Oversee bank payments and payment setup
• Maintain and review job-level profit and loss reports
• Conduct system reconciliations to ensure invoice accuracy
• Check, raise, and chase invoices
• Produce sales forecasts based on forward bookings
• Manage annual renewals including insurances and accreditations
• Support accurate financial reporting and maintain system controls

Systems & Software Management:

• Manage user access and permissions across operational and accounting systems
• Set up and maintain pricing templates and documentation
• Ensure data integrity between job management and accounting platforms

HR & People Operations:

• Oversee onboarding and induction processes
• Maintain employee records and HR systems
• Conduct and record compliance checks (right to work, ID verification)
• Log sickness, absence, and HR exceptions
• Manage contracts and HR documentation
• Support and improve internal training systems

Payroll Support:

• Log payroll exceptions and liaise with external payroll providers
• Set up payroll related payments within banking systems

Stock & Supply Chain:

• Order stock and consumables
• Evaluate pricing and bulk purchasing opportunities
• Receive, check, and manage stock control processes

Client & Partner Management:

• Manage invoicing and supporting documentation requirements
• Attend and contribute to weekly operational meetings

Tenders & Compliance:

• Maintain tender tracking systems
• Support tender writing, pricing, and submissions
• Maintain ISO documentation and compliance records
• Manage document control logs
• Facilitate internal and external audits

Essential:

• Strong operational management experience
• Financial and commercial awareness, including invoicing and cash flow oversight
• Experience using job management and accounting systems (e.g., simPRO, Xero, or similar)
• Excellent organisational and administrative skills
• Ability to manage multiple priorities and stakeholders effectively
• Strong attention to detail with a continuous improvement mindset

Desirable:

• Knowledge of ISO standards and audit processes
• Experience supporting tenders and compliance frameworks

Personal Attributes:

• Proactive and solutions focused
• Highly organised and detail oriented
• Confident communicator at all levels
• Comfortable taking ownership and accountability
• Able to work independently while supporting a growing team

This is an excellent opportunity for an experienced operations professional to take a central role in strengthening and streamlining business operations within a growing organisation.