Operations Manager

Award Winning Hotel and Resort - South Cornwall

Up to £50,000 + Quarterly Bonus

About the Role

We are proud to be partnering with this operation, one of Cornwall's most iconic 4-star coastal destinations, to recruit a Guest Relations-driven Operations Manager.

As a key member of the senior leadership team, you will work closely with the General Manager to oversee the day-to-day operations of this dynamic resort, ensuring exceptional guest experiences and operational excellence across all departments.

This is a hands on leadership role for someone who thrives in a high quality hospitality environment and is passionate about delivering outstanding service at every touchpoint.

Key Responsibilities

• Partner with the General Manager to lead daily resort operations
• Provide strong leadership across departments, including:
  • Front of House
  • Housekeeping
  • Maintenance
  • Self Catering Operations
• Drive a culture of exceptional guest experience and service delivery
• Lead, coach, and develop departmental managers and teams
• Ensure all accommodation and public areas meet consistently high standards
• Oversee operational performance, efficiency, and service quality
• Take ownership of decision making and resolve issues proactively
• Manage budgets, labour costs, and departmental KPIs
• Maximise revenue through upselling and cross selling initiatives
• Ensure full compliance with health & safety and statutory requirements
• Handle guest feedback and service recovery with professionalism

About You

• Proven experience in a senior operations role within a 4 or 5 hotel or resort
• Strong background in guest relations and service leadership
• A hands on, visible leader who leads from the front
• Commercially aware with experience managing budgets and performance
• Excellent communication and team development skills
• Ability to thrive in a fast paced, high standard hospitality environment

Package

• Salary up to £50,000 per annum
• Quarterly performance related bonus
• Opportunity to join a high profile, award winning resort
• Working in one of the UK's most desirable coastal locations

Why Apply?

This is a standout opportunity to join a leading hospitality destination in Cornwall, where you can make a real impact on both guest experience and operational performance while working in an exceptional setting.

Interested? Apply now or get in touch for a confidential discussion.

CWPERM