Operations Manager

About the Role

Be Yourself - Be a Bold Team Player - Be Leonardo. Once you're part of the team, you're part of the Leonardo community of over 55 hotels across the UK & Ireland! The Operations Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

Responsibilities

• Undertake Duty Manager shifts as required to support the team
• Work alongside the General Manager to devise new ways of moving the Leonardo Hotels brand forward in your hotel
• Support with the delivery of new starter induction and "Guest Care" training, ensuring all team members are offering great hospitality to our brand standards
• Actively monitor recruitment requirements in your hotel to support the operation (and your current team!)
• Have good knowledge of the local area to drive business opportunities for your hotel
• Collaborate with your local HR team to host engaging activities for your team

Perks and Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company wide recognition scheme - earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between
• Wellbeing Calendar
• Ongoing job related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.