Operations Manager

Operations Manager - 105 Victoria Street

What this job involves: As the Operations Manager at 105 Victoria Street (scheduled for completion in July 2026), you will be at the heart of ensuring seamless operational services for this office of the future. Your primary focus will be on managing and maintaining high standards of horizontal and vertical cleaning, front of house services, security protocols and amenity offerings. You will lead a team of service partners, driving collaboration and innovation to meet the evolving needs of our occupiers and their visitors. You will ensure that the occupiers and their visitors can focus on their core business. The delivery of services is for maximum customer satisfaction; by fostering strong and long lasting working relationships with all stakeholders ensuring they are kept up to date with operational events within the building either by direct communication or via the dedicated Workplace app.

Day to day responsibilities

Act as the primary point of contact for all operational matters at 105 Victoria, ensuring a seamless experience for clients and occupiers. Manage the on site service partner teams, fostering optimal customer satisfaction and minimising downtime during service interruptions.

Key responsibilities & collaborations

Collaborate with the JLL Design for Management Team in mobilising the building from construction to operational status. Ensure all aspects of the JLL PMA, client ESG requirements and JLL's 'Socially Responsible Management' programme are implemented in relation to environmental & sustainability policies. Work in collaboration with all members of the 105 Victoria Street team and deputise in the absence of the Head of 105, escalating matters of importance to relevant members of the team. In conjunction with the JLL PM Team, ensure the financial management of the property, through the preparation of service charge budgets, monitoring agreed budgets to pre defined cash limits, quarterly (formal) variance reporting and service charge reconciliation, is delivered to JLL accounting practices. Build, lead, develop and inspire the on site Management Team (both directly employed and sub contracted) to deliver high standards of service at the property.

Required Skills & Experience

• Facilities management experience in the management of multi let properties for Investors, corporate occupiers or hotels.
• Good knowledge of the workings of building systems.
• Excellent contractor management to ensure a high standard of service delivery.
• Proven experience in managing service charge budgets, setting budgets and reconciling accounts.
• Excellent IT skills and working knowledge of Microsoft Office.
• Strong verbal and numerical skills and be comfortable with report writing.
• Customer service driven with excellent communication skills.
• Excellent interpersonal and influencing skills who interacts effectively with colleagues and clients.
• Ability to work independently with minimal supervision when necessary.
• Ability to work under pressure, manage time and assist the team in meeting deadlines.
• Practical leadership and problem solving (analyse problems & seek solutions from a variety of sources).

Desirable

• Relevant experience in the management of investor properties.
• BIFM qualifications (or equivalent) and membership of BIFM Qualifications in Building Services.
• NEBOSH General Certificate and/or IOSH Managing Safely.

Location

On site - London, GBR

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.