Operations Manager

Operations Manager - Claimant Injury

Cardiff

I'm working with a successful law firm with an exceptional claimant focusses injury team who is looking to appoint an Operations Manager (Non Fee-Earning) to support the performance and day-to-day running.

This is a brilliant opportunity for someone with a legal background and operational management experience who enjoys improving processes, driving performance and supporting high-performing teams.

You'll work closely with senior leadership to keep the department running efficiently, ensuring workflows, KPIs, service standards and resources are all operating at a high level.

What you'll be doing:

• Monitoring team performance, workflows and SLAs
• Producing KPI and management reports
• Supporting financial and operational performance
• Resource and capacity planning across legal teams
• Driving operational improvements and efficiencies

What experience is needed:

• Previous operations management
• Legal sector experience or a legal background
• Strong organisational and stakeholder management skills
• Commercial awareness and confidence analysing performance data

This role would suit someone who thrives in a fast moving role, supporting people and playing a key part in a successful legal team's growth and performance.

Apply now to Loraine Silvester at G2 Legal