Operations Manager

We are looking for a Children's Residential Operations Manager to work with the Service Director (who is the RI), to support our amazing children and young people with their own needs, desires and dreams to reach their personal best.

About Us

ROC Northwest part of the CareTech Family offers residential care and education for SEMH (social, emotional, mental health) children and young people, including children with Autistic Spectrum Disorders, Learning and Physical Disabilities, as well as other complex needs associated with trauma and ACEs (Adverse Childhood Experiences).

What We Offer

• £65,000 per annum DOE. £3,000 welcome bonus & £3,600 car allowance.
• £10,000 annual quality and commercial bonus
• As a member of the CareTech leadership team you will participate in a Management Incentive Plan that will enable you to share in the long term success of the Company.
• Continuous development from our in-house Leadership Academy. Whose courses provide our existing and future leaders the time and psychological space to explore the expectations of a leader, with a focus on core behavioural skills. To motivate, empower, inspire and stretch leaders to develop their knowledge and skills in leadership and management, by reflecting on themselves and how they interact and work with their teams, their networks and the wider business.
• Additional Benefits: Employee Assistance Service
• Wellbeing Programme
• Recommend a Friend scheme
• Team Rewards with discounted restaurants and family days out
• Long Service Awards

About the Role

As the Operations Manager, you will oversee and manage the residential services within the North West region. You will ensure compliance with all statutory and legislative standards while managing to a budget and maintaining high standards of leadership and management. Working closely with your management colleagues, you will strive to provide the highest quality care for children and achieve excellent care outcomes. Your primary focus will be on ensuring that our homes deliver outstanding services, are staffed by trained professionals, remain within budget, foster nurturing environments, and serve as a home away from home for vulnerable young people. It's worth noting that all homes within Inspire are rated 'Good or Above' by Ofsted.

In your new role, you will:

• Ensure the operational management of care delivery and services, including environments.
• Provide line management support and supervision to Home Managers.
• Ensure adherence to organisational policies, procedures, and relevant legislation.
• Work collaboratively with Inspire Senior Management and CareTech Management teams to support service delivery.
• Lead on safeguarding matters, ensuring the safety of all children and staff.
• Support admissions and placement targets in coordination with Referrals.
• Establish and maintain effective placement plans, risk assessments, and healthcare plans.
• Support staff team stability, competency, and motivation.
• Conduct training needs analysis and participate in the ROC training program.

You will ideally have:

• Senior management experience within the Children's Residential care sector.
• Experience in managing and developing others in a fast-paced environment.
• Experience working with children and young people in residential settings.
• Level 5 Leadership and Management for Care Services or equivalent qualification.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of equality, anti-discrimination policies, legislation, compliance, and best practice initiatives.
• Ability to drive change and motivate others within the service.
• Proven ability to meet targets and deliver results under pressure.
• Effective presentation skills to engage stakeholders.

Why ROC Northwest?

• As part of the CareTech family, To be part of the most exciting Children's care team in the UK, to make a difference each day every day for the young people we support.

• All of our colleagues - Care & Support Workers, Educators, Clinicians, Therapists, Fostering and Support Services are fully committed to CareTech's goals. They understand the challenges and rewards of working with our Service Users, Children and Young People and know that every day they will achieve things that really matter.

• A career in Care can be life-changing. The chance to make a real, positive difference every day and the opportunity to build experience, skills and recognised qualifications in a friendly, empowering environment, where people are at the heart of everything we do.

• As one of Europe's largest Care & Special Needs Education providers, you will be able to grow and develop your career at CareTech - a place where we can offer job satisfaction and long-term career prospects.

CareTech is a Disability Confident Employer and an Equal Opportunities Employer. We value the wisdom that comes from life experience and are committed to promoting the safeguarding and welfare of all in our care. All applicants must undergo an enhanced DBS check and provide at least two references covering the past two years. Applicants must also provide information for all positions related to working with children and the vulnerable and details of employment going back to full time education.

If you are ready to make a difference and meet the needs of children in a nurturing environment, apply now and join our dedicated team!