Operations Manager

The Rodial Group was founded by London-based entrepreneur, speaker and best-selling author Maria Hatzistefanis in 1999. She has been creating bestselling skincare for over 25 years for skincare sister brands Rodial and Nip+Fab.

Rodial, with its hi-tech, innovative and iconic skincare and complexion products, is loved and used by customers and high-profile names around the world, while Nip + Fab's mission is simple: to provide customers with luxury, science-based skincare formulations at high-street prices and empower them with ingredient knowledge.

We are a female-led and founded independent group and live by our values. We champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships.

Today, both Rodial and Nip + Fab products are available worldwide in 30+ countries, in both prestigious luxury department stores and multiple high-street retailers and pharmacies.

The Opportunity

Please note we work 4 days a week from our office in W11 and Fridays from home.

Key Responsibilities

• Managing the Operations team, assessing workloads and allocating customers.
• Managing and developing a team, having weekly catch ups, development plans, and supporting with regular training.
• Owning the end-to-end operational process and answering follow-up queries.
• Maintaining a strong relationship with warehouses and finding ways to improve current processes.
• Updating warehouses of special B2B requirements i.e., kitting, reworking etc.
• Supervising Operations activities including fulfilment of orders, export paperwork, and application of compliance documentation.
• Being the point of escalation for the team with urgent issues or projects.
• Working with Head of Operations on IT and Warehouse projects such as EDI integration.
• In depth collaboration with credit control to assist with account reconciliation.
• Supporting the Ecommerce team with stock and order queries, finding ways to improve current processes to eliminate errors and web short shipments.
• Creating and improving reports to show open orders and invoices that will support decision making in the wider business.
• Providing weekly updates on projects and outstanding issues in the weekly manager's meeting.
• Working collaboratively with the Sales teams and specific territories and ensuring the team provides a general overview on other accounts.
• Overseeing the planning and execution of seasonal launches and PR campaigns.
• Helping to drive the S&OP process through post activity evaluation by the customer.

To be successful in this role you will have the following:

• Previous experience at this level and of managing a team.
• Use of SAP Business Central systems.
• Excellent commercial awareness and knowledge.
• Outstanding verbal and written communication skills.
• Exceptional attention to detail.
• Excellent prioritisation and time management skills.
• Ability to use independent judgement and work autonomously.
• Charismatic relationship builder.
• Numerical and literacy skills; able to demonstrate effective written communication and can make practical use of relevant management information.