Operations Manager

We look for character over credentials:

• We'rea specialisttradecreditunderwriter transforming B2B creditwith financial technology(website)
• Named fastest-growing software company in the UK (Sunday Times) and fastest-growinginsurtech(Sifted 100)
• We'rebacked by top VCs including Dawn Capital, Octopus Ventures,andTalis
• Founded in 2020, we are licensed andoperatingacross the UK, Europe, US,CanadaandSwitzerandwith offices intheUK,Germanyand USA.
• Since our commercial launch in March 2022, we are already serving some of the world's largest companies, providing them with superior credit protection and innovative risk managementtechnology

About the role:

Bondaval is at an exciting inflection point.A landmark global insurance partnership, a growing international client baseand an expanding productsuitemean the operational backbone of the business has never been more important.

We are looking for anOperationsManagerto own and drive the day-to-day operational engine that keeps our deal flow moving, our compliance obligations met, and our business running smoothly.This is a broad, cross-functional role for someonewhois comfortable being hands-on and executing, whilsthaving the ability tofullyown and scaleend-to-end operations at a high-growthglobalinsurtech.

You willworkclosely with senior stakeholders across the business,taking direct ownership oftwocore pillars: Commercial Operations (onboarding new clients, renewals)andBusiness Operations (compliance oversight, licensing and general operations).The role has a globalremit- you will work with and support teams across the UK, US,DACHand Canada, and will be expected to develop a strong understanding of regulatory requirements,processesand stakeholders acrossall ofour operatingjurisdictions.

This is an opportunity to shape how Bondaval operates as it enters its next phase of growth - building the processes, relationships and infrastructure that will allow the business to scale with confidence.

Responsibilities: Commercial Operations

Deal flow

• Ownend-to-endoperational executionrelated to all deals, includingcompleting the necessaryregulatory, ESG, KYC and CDD checks, audittrailsandunderwritingplatform integrity
• Proactivelyidentifyand lead process improvements across the deal lifecycle, raising the bar on efficiency,auditabilityand scalability,leveragingthe Bondaval platform,technologyandAI where appropriate
• Support Commercial, Underwriting and Legal teams with operational tasksand questionsacrossjurisdictions

Deal renewals

• Track and manage the renewals pipeline, coordinating approvals,documentationand compliance checks across internal stakeholders

Claims

• Coordinate with Legal, Finance and Underwriting onall regulatory and contractual claims obligations
• Monitor recovery progress across the portfolio, liaising with external agencies and partners asrequired

Business Operations

General operations

• ManageBAU operational items, such asbusiness insurances, visa sponsorshiplicenceand office contracts across all locations
• Own and manage relationships with multiple external vendors and third-party service providers, ensuring performance and value across the portfolio
• Drive improvementsto increase efficiency,transparencyand knowledge-transfer across the business, in particular relating toglobal operationsand compliance

Regulations and compliance

• Work closely with Legal and Compliance tomaintainoversight of global regulatory requirements across all operatingjurisdictions,ensuring the businessremainscompliant as it grows
• Maintain global policies,proceduresand registries; oversee mandatory training compliance
• Manage global regulatory licences, including maintenance,renewalsand newapplications
• Lead reporting and audit support, acting as a key point of contact for regulators and external auditors whererequired

You might be a good fit if you have:

• 5+ yearsin an operationalrole withininsurance,creditor arelatedregulated fintech environment
• Familiaritywithtrade credit insurance,MGAs,delegated authority orB2Binsurance operations
• Hands-on experience with compliance workflows, such asKYC, CDD, ESG, regulatory filings
• Experienceoperatingacross multiplejurisdictionsand navigating international regulatory frameworks
• A track recordofintroducingand/orimprovingoperational processes - not just inheriting andmaintainingthem
• Proven ability towork effectively withexternal vendors andadvisors
• Strong stakeholder management skills, with the ability to work fluidly acrossdifferent teamsandconfidence to influence senior stakeholders
• High attention to detail and comfort working in a fast-paced, high-growth environment withcompetingdeadlines
• A low-ego, collaborative working style -willingness toget things done without needing to own the spotlight
• Comfortable embracingnew technologyand ways of working - you see tools, automation and AI as enablers and actively seek out better ways of doing things

Logistics:

• Compensation:Based on experience
• Employment type:Permanent
• Employee share option pool:Available - you will earn a stake in the company you are helping to build
• Location:4days per week in our London office on Bermondsey Street(5-minute walk from London Bridge Station)

Company benefits:

• Private healthcare
• 25 days' holiday
• Bike to work scheme
• Electric vehicle car scheme
• Private pension
• £100/year towards physical challenge of choice
• Learning and development support