Operations Manager

Main duties of the job

As our Operations Manager - IUC, you'll play a key leadership role across our Integrated Urgent Care services, including 111, Clinical Assessment Services, face to face clinical sites and contact centres. You'll work closely with clinical, quality and service delivery teams to drive performance, improve patient outcomes and lead continuous service improvement across multiple contracts.

This highly visible role provides day to day operational oversight while influencing strategic change across the region. You'll lead and develop Team Managers, inspire cross functional collaboration, represent IC24 at system level meetings and help shape the future of urgent care delivery.

What you need

• A confident and collaborative leader with experience managing operations in complex, fast paced environments
• Able to lead teams across multiple sites and services, including both clinical and non clinical functions
• Experienced in driving performance, delivering quality improvements, and leading change
• An excellent communicator who builds strong relationships internally and externally
• Committed to inclusive leadership and supporting people to be their best
• Experience within urgent or primary care is welcome but not essential - we're open to strong operational leaders from other sectors too

What you'll get

• Basic salary between £45,000 - £49,000 (DOE)
• Generous Annual Leave entitlement (increasing with service)
• The opportunity for flexible working
• Learning & development opportunities to support your career journey
• Access to our health and wellbeing initiatives, including free 24/7 counselling support
• NHS Blue Light Discount Card
• Colleague recognition and reward schemes
• Access to NHS pension scheme or company pension
• The opportunity to make a real impact within a growing Social Enterprise

About us

Integrated Care 24 (IC24) is a leading not for profit Social Enterprise, providing innovative and patient focused urgent care services. We are driven by our mission to deliver exceptional care to the communities we serve while supporting the wellbeing and development of our colleagues. As a Social Enterprise, we reinvest into our people and services, enabling us to make a real difference across the health and care landscape.

We are passionate about delivering high quality, inclusive care that supports better patient outcomes and experiences. Through strong partnerships, innovative technology, and a commitment to our values - Innovation, Care, Respect and Excellence - we're helping to shape a more integrated, responsive healthcare system.

If you'd like to find more information please contact our Recruitment Partner Lucy on

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.