Operations Manager

RBH At RBH our people aren't just part of the business- they're the heart of it. Our approach to work-life balance, health & wellbeing, sustainability and inclusion sets us apart from our competitors and is one of the reasons our team stay: our average tenure is over 7 years'! We are passionate about the industry and always on the lookout for new talent to join us on our journey

Role Overview

The Revenue Performance Manager will take ownership of revenue delivery across a defined portfolio of RBH managed hotels, including a number of 5-star properties. This role will be home based but with a considerable UK Travel element to support the on property revenue managers to maximise market performance, strengthen commercial decision making, and drive hotel level revenue culture.

You will act as the strategic commercial partner to General Managers and hotel leadership teams, ensuring each hotel achieves optimal performance across rooms, suites, events, F&B, wellness, spa, and ancillary revenue streams.

The ideal candidate will have a deep understanding of hospitality, strong analytical capabilities, and proven experience influencing senior stakeholders at property level.

Key Responsibilities Commercial Leadership & Strategy

• Lead the hotel level revenue strategy, ensuring each property maximises market share, ADR, occupancy, and total revenue performance.
• Partner closely with General Managers, Directors of Operations, Sales, Marketing, and F&B teams to deliver robust, forward looking commercial strategies.
• Analyse market conditions, competitive landscape, pricing opportunities, and demand drivers to set and shape hotel strategy.
• Champion a culture of total revenue management, ensuring decisions reflect long term profitability and brand positioning.

Revenue Performance Management

• Oversee daily revenue performance routines at hotel level, including forecasting, pricing, inventory controls, and channel optimisation.
• Own suite tiering, luxury room categories, upsell strategies, and premium product packaging to maximise yield.
• Collaborate with Sales on luxury segment strategies including high net worth leisure, golf, incentive, and international markets.
• Ensure high quality forecasting and budgeting processes, balancing commercial ambition with operational deliverability.

On Property Influence & Collaboration

• Act as the trusted commercial advisor to hotel leadership, attending and leading revenue, commercial, and owner related meetings as required.
• Work shoulder to shoulder with operations teams to ensure service delivery, product availability, and guest experience align with revenue opportunity.
• Train key on property teams on pricing rationale, upselling, distribution awareness, and revenue recovery strategies.

Systems, Data & Insights

• Ensure consistent use of revenue management and distribution systems (PMS, RMS, CRS, GDS, OTA extranets) across luxury hotels, aligning with brand and RBH standards. Drawing on responsibilities highlighted in the original Revenue Operations Manager role.
• Validate data accuracy, develop insight driven reporting, and translate analytics into clear commercial actions.
• Identify automation and efficiency opportunities to enhance the revenue function.

Luxury Portfolio Projects & Continuous Improvement

• Lead commercial readiness for new product launches, refurbishments, and repositioning of hotels.
• Partner with Marketing to design premium packages, seasonal campaigns, and luxury brand storytelling initiatives.
• Monitor guest mix, length of stay, channel shifts, guest behaviour, and luxury segment performance to identify opportunities and mitigate risks.

Leadership & Stakeholder Management

• Provide coaching, support, and guidance to on property revenue and reservations teams, raising the standard of capability across their designated portfolio.
• Confidently represent revenue strategy in owner meetings, commercial reviews, and cross functional forums, mirroring similar responsibilities in the original role.
• Foster a culture of high performance, collaboration, and continuous improvement.

Ideal Candidate Profile

• Proven revenue leadership experience within upscale or luxury hospitality.
• Strong analytical mindset with the ability to simplify complex data into clear decisions.
• Confident communicator who can influence senior stakeholders and owners.
• Deep understanding of segment dynamics, guest expectations, and premium pricing strategies.
• Comprehensive understanding of different PMS, RMS and distribution systems, with Knowledge to recommend appropriate IT solutions for different hotel scales.
• Commercially creative with the ability to design and implement high value guest propositions.
• Adaptable, proactive, and energised by a fast moving commercial environment.

BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people first culture. If at any point throughout our process you require reasonable adjustments, please contact.

Compensation: To be discussed