Operations Manager

We're looking for an epic leader of people and standards-driven operator to join our team as an Operations Manager in Ireland.

This is a really exciting time to join Popeyes. We've successfully landed in Belfast and are now expanding into Dublin - so this role can be based in either city, with responsibility for growing our presence and delivering amazing results across multiple locations.

You'll be the driver of culture, leading your General Managers and bringing to life our 'bring the fun' value. You'll provide clear direction and motivational leadership, be responsible for your KPIs (especially sales and profit targets), whilst ensuring the highest standards of quality, service, and cleanliness. We work in a fast-paced and competitive environment, so these standards are vital to our success.

What you'll do here

• Oversee the daily operations of multiple locations, ensuring efficiency and profitability

• Ensure compliance with all regulatory requirements and safety procedures

• Build, develop and retain a high-performing team through strong recruitment, training, coaching and development, succession planning and leadership practices in line with company expectations

• Put the customer first in everything you and your teams do, driving service and guest reviews/feedback

• Ensure food quality standards uphold our ambition to be the most loved QSR brand

• Collaborate with the Chicken HQ teams to gain the support and expertise you need to drive your stores forward

• Implement and maintain operational policies, procedures and standards across all locations

• Monitor and analyse financial performance, budgeting and cost control measures

• Drive continuous improvement initiatives to enhance operational effectiveness

What you'll have done

• Strong experience and proven track record in a multi-site hospitality business, ideally QSR or casual dining

• Excellent organisational and problem-solving abilities

• A leader who lives and breathes an epic guest experience and drives KPIs

• Strong leadership and interpersonal skills with the ability to motivate and inspire

• Extensive experience recruiting, developing and talent planning within your teams

• Demonstrated ability to analyse financial data and make sound business decisions

• Knowledge of regulatory compliance and safety standards

Benefits

• Competitive salary and performance-based bonus

• Car allowance / company car scheme

• Benefits platform including gym discounts and cycle-to-work scheme

• Career progression opportunities

• Private healthcare

• Life assurance

• Generous annual leave allowance plus birthday day off

• Free chicken!

At Popeyes everyone counts, it's one of our values and something that sits at the core of who we are. We believe inclusivity and respect are at the heart of all we do and we strive to create a place where everyone can be their true self. This is why we assess each application on the aptitude to do the job and nothing else.