Operations Manager

Why join Meldrum House Hotel?

Due to our ongoing popularity and commitment to excellence and innovation Meldrum House is looking for an Operations Manager to join the Team. We welcome the opportunity to showcase the very best of Scottish food, drink, scenery, and warm hospitality to our guests.

Our unique features include our award-winning, locally sourced cuisine, our 800-year-old Cave Bar with an impressive collection of over 120 whiskies, contemporary luxury dining domes and an exceptional golf course, ranked among Scotland's top 100. 51 luxurious bedrooms and several diverse event spaces, including a ballroom with breathtaking views and the outdoor Titan Sky Bar dome, allows us to cater for various celebratory occasions by delivering excellence and a memorable experience.

You'll meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 35 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• Referral bonus when your friends or family join the team.
• Contributions to a pension plan.

Following your first successful 3 months, you'll also receive

• Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Main Purpose of Job

Main Purpose of Job

To support and assist the Managing Director, Meldrum House to effectively manage the hotel and the team. To ensure the success of the hotel by the level of standards and service given, whilst maximising hotel profitability in line with budgets. The role will involve a significant amount of administrational duties, which requires excellent communication skills and attention to detail.

Specific Tasks

• To conduct regular Internal departmental audits, covering Food Safety, Fire Safety, as well as H&S matters.
• To implement necessary and relevant Standard Operating Procedures through all departments, to ensure consistency in training as well as service standards.
• Leading and supporting all HOD's to ensure we deliver a top class AA Red Star standard operating hotel.
• To assist HODs implement various checklists to support successful implementation of service and compliance standards.
• To ensure that all teams are utilising Procure-Wizard as required for all purchasing matters and that goods are receipted accordingly.
• To maintain and support the Monogram Collective Culture, ethics and values through our day to day activities
• To ensure that you and our teams take our already well renowned "Guest Journey" to another level, delivering exceptional guest service standards to all our guests.
• Support and work with all Heads of Departments to deliver exceptional Quality, and Standards in terms of Product.
• Ensure suitable cover across the teams and to deputise / oversee where necessary, when an HOD is away.
• To assist the Managing Director, Meldrum House to prepare presentations for Monthly H&S meetings covering all relevant matters regarding H&S action plans and learnings.

The role of Operations Manager will report directly to the Managing Director, Meldrum House. The Operations Manager will have line management accountability of Front Office, Housekeeping, Food & Beverage and Conference & Banqueting.

About you

This role requires a highly effective communicator with exceptional administrative and organisational skills. Acting as a key support to the Managing Director, Meldrum House, and the Heads of Department, you will play a pivotal role in ensuring smooth operations by maintaining high standards of efficiency and coordination across the business.

You will also:

• Can lead and motivate an effective team
• Have a full understanding of Profit and Loss analysis and Hotel KPIs.
• Can demonstrate experience of rota management
• Can demonstrate an understanding of how to complete a stock take and how to control stock.
• Can demonstrate evidence of contributing to accurate and timely forecasting of departmental business
• Competent in using Microsoft Outlook - email & calendar, Excel, Word, is essential. Fourth Hospitality Payroll system, HMS and Zonal would be advantageous
• Experience working in luxury hotel environments equivalent to AA 4 or 5 Red Star standards

We'll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career.So, whatever your vibe, our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. Meldrum House is part of the Apex Hotels Group, an innovative, thriving business and we want you to be part of our exciting journey.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.

If you are interested, click apply. We look forward to hearing from you!

INDMH