Operations Manager

Join Us as PRIME s Operations Manager Help lead the movement towards more responsible, sustainable business. About the Role We re looking for an exceptional Operations Manager to take full ownership of PRIME - our growing community of responsible businesses - and lead its day-to-day operations and long-term development. You ll work closely with the three founders to shape strategy, deliver member value, and scale our impact. This is a full-time role for someone who wants to be at the heart of an ambitious social enterprise and play a key role in making it thrive. About PRIME PRIME is a social enterprise that brings together responsible businesses committed to improving their impact on the environment, society and ethical governance. We help our members make meaningful progress, share knowledge, and hold themselves accountable to higher standards. With a growing membership, engaging events, and a purpose that really matters, we re entering an exciting new phase, and we need someone to lead it. Your Key Responsibilities Own and Run PRIME

• Lead day-to-day operations: oversee membership, communications, events, and admin.
• Manage and improve the PRIME member journey - from onboarding to annual review.
• Manage the PRIME score moderation and the administration of the official PRIME scores.
• Lead the PRIME Officers Club, facilitating learning and support of our members.
• Ensure members receive high value, timely support, and proactive engagement.
• Research, collate and publish engaging content for our members on our portal.
• Hold the PRIME team (including the founders!) to account on priorities and delivery.

Drive Growth and Impact

• Collaborate with the founders to shape the vision, strategy and annual plan.
• Identify opportunities to improve the PRIME product.
• Assist with member recruitment, CRM, outreach and business development.
• Be the face of PRIME for our members proactive, trusted and dependable.

Lead Communications and Events

• Own all PRIME communication channels: email, website, social, WhatsApp and more.
• Curate, plan and deliver PRIME events - workshops, breakfasts, mixers and more.
• Attend and network at trade and industry events from time to time (sometimes in the evening).
• Collect and share member case studies, stories and best practice to inspire others.

Ensure Operational Excellence

• Maintain accurate member records, billing and portal information.
• Some light bookkeeping and governance tasks.
• Support the PRIME board and advisory group with prep, scheduling and follow-up.

About You You re organised, a keen taker of minutes and ensuring they are followed up. You understand the importance of data and automatically keep a CRM up to date. You are driven and entrepreneurial. You care about sustainability and want to help businesses do better. You re comfortable working independently but thrive when collaborating with smart, purpose-led people. You enjoy taking responsibility for getting things done. Educated to degree level, you might have experience as an operations lead, general manager, startup founder, or senior member of a charity - ideally in a growing organisation, membership group or B2B service. You don t wait to be told what to do, you are always thinking ahead. Most importantly, you re someone who ll treat PRIME like it s your own. The Role

• Full-time position (with the possibility of flexi working for the right candidate).
• Office based either in Faversham, Kent or Central London.
• £40,000 per annum

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