Operations Manager

Position : OperationsManager

Contract Type :Permanent- 45 hours per week

Location : Enfield EN3 4NQ

Shift :Days (Monday - Friday / 06:00-16:00)

Why choose DHL eCommerce UK?

Want to work for one of the UK's best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5thyear running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employeeassistanceprogramme and much more!

About the role:

The purpose of this role is torun the day-to-day operation of thewarehouseeffectively and efficiently,working in collaboration with Service Partners and employed staffs. To motivate, coach and develop shift managers to achieve best quality in all areas of the operation.

Themain roleaim is to achieve excellence on standards of service and to liaise and work with the Site/Area Manager to ensure that KPI's andminimumstandards are achieved in line with company targets and customer expectation.

Key Role Responsibilities:

• Develop a good understanding of the workings of the operationwithin the warehouseto ensure service levels are achieved.
• Ensure that employees are regularly briefed in line with Company communications & strategy.
• Ensure company compliance and KPI's are adhered to in line with company targets, setting the highest standards in all areas of the business.
• Ensure that employee performance iswellmanaged,and Performance Reviews are conducted in line with the Company review procedure.
• Review cost performance against location to ensure that costs are in line with agreed targets and staffing levels.
• Comply withCompany guidelines in relation to timekeeping, attendance, work performance, appearance.
• Plan, forecast andmonitoremployee numbers against productivity to ensureappropriate resourceis in place.
• Carry out any other duties that may bereasonably requiredin the context of the job role, or as instructed by the Site/Area Manager.

The ideal candidate will have:

• Shift management experience in the parcel industry
• Experience of leading a team of at least 12
• Experience with statistical analysis and data processing
• Good knowledge of all computer systems relevant to the operation
• Excellent verbal and written communicationareappropriateand in line with Data Protection Regulations.

What about career development?

We take every employee's career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone's voice is heard, so you can shape your future career path at DHL eCommerce UK.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move,submityour application to us along with an up-to-date CV

Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only reallyleverageif we ensure that our employeessincerely feelthat they can bring their true selves to work every day.