Operations Manager

Job Title Operations Manager Location Hounslow Employment Type Full time Contract Type Permanent Shift Pattern Work Shift: Days Hours per Week 45 Salary

Competitive salary plus benefits

Category Store Operations Closing Date 4 August 2025 About the Role

Retail is ever-changing, and as we continue to transform our stores for the future and grow our online proposition to meet increasing customer demand, we are looking for customer-focused leaders to drive service excellence across both the store and our online operation. Our Operations Managers are integral to the successful execution of our future strategy and have overall accountability for the leadership and profitability of our online operation, food hall, nights, and warehouse operations.

The successful applicant will be responsible for delivering the highest operational standards within these areas, enabling the delivery of a high-performance culture within their team. They will ensure both in-store and online customers have an outstanding shopping experience, working a three-week rolling rota including weekends, evenings, and late nights. As part of the duty management team, they will sometimes be solely responsible for the store, requiring confidence in overseeing operations in their entirety.

About You

You will have a proven track record in leading diverse teams, delivering operational excellence, and working in a fast-paced environment. You should be adaptable to change, detail-oriented, and capable of executing plans effectively. An engaging leadership style, strong coaching and mentoring abilities, and influencing skills at all levels are essential. Excellent communication skills and flexibility in approach will help you succeed in this transformative retail environment.

Benefits

Alongside a competitive salary, you'll enjoy benefits such as:

• Colleague discount: 15% off shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an electric car scheme
• Free eye tests for you and a nominated user
• Discounts on Asda services like Mobile, Pharmacy, Opticians, Personal Loans, Pet Insurance, Travel Insurance, and more
• Wagestream: flexible pay, income tracker, financial coaching, and savings account
• Company pension
• Wellbeing services including virtual GP, EAP, free counseling, legal, mortgage, cancer, and bereavement support
• Inclusion Networks to promote diversity and inclusion
• Parental leave policies including maternity, paternity, shared parental, neonatal care, and fertility support
• Colleague recognition programs
• Special discounts on various services and activities