Operations Manager - Premium Salon

Job Title: General Manager - Premium Salon

Location: Dublin

Industry: Luxury Retail / Hospitality / Beauty

Overview

Our client, a leading and highly regarded brand within the premium beauty and personal care sector, is seeking to appoint an experienced General Manager to lead their flagship Dublin location.

This is a senior leadership role overseeing a large, high performing team in a fast paced, client focused environment. The successful candidate will bring strong operational, commercial and people management expertise, along with a passion for delivering exceptional customer experiences.

Role Summary

The General Manager will be responsible for the overall performance and day to day management of a flagship operation, ensuring excellence across team leadership, client service, and commercial delivery.

This role requires a hands on leader with the ability to manage a dynamic team, drive operational efficiency, and uphold the highest standards associated with a premium brand offering.

Key Responsibilities Leadership & People Management

• Lead, manage and motivate a team of 30+ professionals to maintain a high performance culture.
• Oversee recruitment, onboarding, training and ongoing development of staff.
• Conduct performance reviews and manage employee relations, including conflict resolution where required.
• Foster a positive, collaborative and engaged team environment.

Operational Management

• Oversee the day to day running of a high volume, premium service environment.
• Ensure seamless coordination between front of house and operational teams.
• Maintain high standards of service delivery, presentation and efficiency.
• Drive continuous improvements to operational processes.

Commercial & Business Performance

• Monitor and drive key business KPIs and performance metrics.
• Oversee stock management, inventory control and retail performance.
• Identify opportunities to increase revenue and optimise business performance.
• Manage budgets and support overall financial performance of the business.

Client Experience

• Ensure delivery of a high end, "white glove" customer service experience.
• Manage client relationships, including handling escalations or complex queries with professionalism and discretion.
• Uphold the brand's reputation for excellence and premium service.

Key Requirements Essential

• Minimum of 5 years' experience in a senior management role within hospitality, luxury retail, or a high end service environment.
• Proven track record of managing large teams (25+ staff).
• Strong experience in HR and people management, including performance management and employee relations.
• Demonstrated ability to operate effectively in a fast paced, high pressure environment.
• Strong commercial awareness and experience managing business performance and KPIs.
• Excellent leadership, communication and decision making skills.

Desirable

• Experience within the beauty, wellness or luxury services sector.
• Exposure to high end, premium brand environments.
• Experience managing stock, retail performance or multi revenue streams.

Personal Attributes

• Calm and resilient under pressure
• Highly organised with strong attention to detail
• Professional, polished and client focused
• Strong leadership presence with the ability to inspire teams
• Commercially driven with a results oriented mindset

Benefits

• Competitive salary package
• Opportunity to lead a flagship operation within a premium brand
• High end working environment
• Career progression within an established and respected organisation