Operations Manager - Mortgage Services - Full or Part Time

Due to continued growth, our award-winning Estate Agency client is seeking an Operations Manager to join their successful Mortgage Services team. You will be based within their main hub based in Quedgeley, Gloucester.

This is a fantastic opportunity to join a well-established company that prides itself on providing an exceptional service to all its customers!

They are seeking an experienced and detail-oriented individual to play a pivotal role in safeguarding regulatory standards, advice quality, and customer outcomes. This is a key leadership position responsible for overseeing sales quality monitoring, regulatory reporting, complaints handling, and compliance governance within a fast-paced, target-driven mortgage environment.

Responsibilities:

-Act as a designated Key Individual for regulatory control functions, ensuring the business meets FCA regulatory standards and network requirements

-Monitor and report on Advisor Incentives, ensuring structures align with regulatory expectations

-Conduct regular SQR assessments to monitor advice quality, documentation standards, and regulatory adherence

-Oversee the Sales Quality Monitoring framework

-Oversee the handling of customer complaints in line ensuring fair customer outcomes

-Conduct new advisor checks (Sales Quality) to ensure competency and compliance

-Perform pipeline & report checking

-Produce and analyse weekly and monthly compliance and sales MI, identifying trends, risks, and improvement opportunities

-Compile and maintain Performance & Engagement Data ensuring accurate collation and reporting

-Manage and monitor the Sweep Up process to ensure incomplete or outstanding compliance items are resolved

-Support onboarding of new advisors ensuring CRM processes and compliance checks are correctly implemented

Candidate Attributes:

-Proven experience in a mortgage compliance or quality assurance role

-Experience operating within a mortgage network environment

-Understanding of CRM systems and compliance platforms

-Highly detail-oriented with strong analytical skills.

-Confident communicating with advisors, senior leadership, and external stakeholders

-Calm, measured, and solutions-focused under pressure

Hours: 20 - 38 hours per week between the hours of 9am - 5:30pm, Monday - Friday

Salary: Up to £30k (pro rata) + profit share bonus, car allowance, free parking and a generous holiday allowance