Operations Manager - Homeless Prevention

Operations Manager - Homeless Prevention Location: North West London (Hybrid working available)
Contract: 3 to 6 Month Ongoing Contract
Hours: Monday to Friday, 9am - 5pm
Pay Rate: £415 p/d via umbrella

About the Role: We are seeking an experienced and dynamic Operations Manager to lead the Homeless Prevention and Housing Allocations Teams for a Local Authority in North London. This is a key leadership role responsible for delivering proactive housing advice, homelessness prevention, and statutory housing assessments to residents in need.
You'll manage the delivery of housing allocation and re-housing services, maintain the housing register and transfer lists, and ensure the service remains responsive and resident-focused, within the available resources.
This is a fantastic opportunity to join a forward-thinking service dedicated to continuous improvement, team development, and putting residents first.

Key Responsibilities:

• Lead and manage the Homeless Prevention and Housing Allocations Teams.
• Deliver a responsive, accurate, and efficient housing advice and homelessness prevention service.
• Ensure effective management of housing allocation services, including the housing register and transfer list.
• Embed council policies and strategic objectives into daily team operations.
• Drive performance improvements, tackle underperformance, and promote a modern, customer-focused service.
• Maintain transparent and consistent decision-making through housing access panels.
• Support joint working with other council departments, including social care.

• Proven experience managing demand-led, frontline housing or support services.
• Strong background in complex casework and the use of case management systems.
• Track record of service improvement and change management in a housing or similar public sector environment.
• Experience in managing multi-disciplinary projects with external partners.
• Competent in managing complex budgets effectively.

• Strong understanding of housing and homelessness legislation, policy, and best practice.
• Ability to translate complex policy and legislation into local procedures.
• Excellent people management skills with the ability to build high-performing teams.
• Collaborative working skills across departments, particularly with social care teams.
• Demonstrated expertise in service innovation and performance management.