Operations Manager - £25k - £28k

Job Title - Operations Manager

Department/Sector - Travel

Job Location - London

Salary - £25k - £28k

Our client is one of the leading luxury tour operators and the great news is that they are recruiting an Operations Manager to run the day to day key aspects of the operation team.

In the role you will be overseeing all departments and ensuring that deadlines are met and work is effectively prioritised while providing hands on help when required.

You will ensure that ticketing deadlines are met and queues are monitored and actioned accordingly and within timescales.

Another part of the role is to ensure that all documentation deadlines are monitored, achieved, and exceeded.

Our client needs you to liaise with product and destination management companies regarding itinerary changes or other pre-departure updates that require communication to customers.

You will need to identify development and training needs for the team.

Responsibilities:

• Oversee the production of customer's deposit and final documentation.
• Oversee the Visa application process providing the consultants with guidance and assistance with any specific problems.
• Ensure that all documentation deadlines are monitored, achieved, and exceeded.
• Complete rotas for the team to cover Saturdays.
• Organise the team so that emails to operations and other enquiries are responded to quickly and efficiently during the working day.
• Plan ahead to ensure adequate resources are available in order to maintain standards and deadlines, flagging up concerns, solutions, or options to the Head of Operations when necessary.
• Ensure that communication to customers regarding these changes is appropriate, timely, and of a consistently high standard.
• Meet with direct reports weekly to discuss issues, performance, workloads, and re-prioritisation where necessary.
• Agree team objectives in conjunction with the Head of Operations and set individual objectives when required.
• Contribute to bi-weekly operations team meetings to ensure management of any ongoing issues and planning workloads and priorities for the weeks ahead.
• Assist customer relations with the investigation of issues or when dealing with current or ongoing customer incidents or operational events.
• Take responsibility for the ordering of supplies for our final documents throughout the year, monitoring current stock levels globally and ensuring new orders are placed ahead of time.

Key Skills/Experience Needed:

• Highly customer-focused.
• Experienced people manager.
• Excellent written and verbal communication skills.
• Ability to plan, prioritise effectively, and be well-organised.
• Methodical and ability to prioritise, plan ahead.
• Accuracy and attention to detail.
• Strong interpersonal skills.
• Lateral thinking and problem-solving ability.
• Ability to work calmly under pressure.