Operations Lead, Customer Experience & Site Performance

Amazon is seeking an Operations Manager II for our Edinburgh B&M site to provide strategic and tactical leadership for roughly 240 associates and 12 Team Managers on-site. You will define metrics, steer long-term planning, and balance short-term needs with future goals.

The role focuses on delivering a world-class customer experience by establishing workflows, SLAs, and continuous improvement mechanisms, while partnering with cross-functional teams and ensuring compliance with UK employment