Operations Lead - Cambridge

Support the Operations Manager in their day-to-day role through delivering excellent customer service face-to-face, over the phone or via email.

Position reports to:

Operations Manager

Location:

We offer:

• Continuous training and development
• Access to Teams online digital community where you'll be kept up to date with organisational updates, praise, celebrations, events and more
• A Life Assurance policy, at no cost to yourself
• 24/7 access to our Employee Assistance Programme for employee support, wellbeing and positive mental health
• Workshop discounts that extend to friends and family
• Access to hundreds of discounts including retail, wellness and hospitality incentives
• Access to my cinema society
• A yearly summer and winter event
• Planned closure over Christmas
• Additional holiday for length of service
• Supporting the day-to-day operations of our workshop
• Offering exceptional customer service
• Being proactive in creating and improving processes that support efficiency
• Responding to enquiries using various sources including face to face, email, and over the phone
• Maximise opportunities into our business by securing bookings
• Upselling and ordering of genuine parts to facilitate maintenance and repairs
• Keeping customers informed throughout their visit

Requirements:

• Full UK Driving license
• Have genuine commitment to delivering first class customer service
• Experience as a Service Advisor/Team Leader with parts catalogue knowledge (desirable)
• A strong understanding of automotive technology and the automotive industry (desirable)
• Ability to explain technical information to colleagues and customers
• Excellent customer service, interpersonal, and communication skills
• Strong organisational, decision making, and problem-solving skills

Do you have a UK driving licence? Yes No

Are you eligible to work in the UK? Yes No

What is your notice period, or first available start date?

What vacancy are you applying for?

What are your salary expectations?

Can you tell us why this role feels like the right next step for you?