Operations Executive

Job Title

Operations Executive

Location: Greenwich, London

Contract: Full time - any 5 out of 7 days per week

Salary: £25,500 to £27,500 per annum

About Shift

Shift is a rapidly expanding marketplace that's transforming the logistics industry. We're on a mission to revolutionise how goods move from point A to point B, leveraging innovative technology to deliver smarter, faster, and more efficient delivery solutions. Trusted by some of the most well-known brands, Shift powers cutting-edge logistics that enhance convenience and flexibility for all users.

At Shift, you'll join a dynamic, forward-thinking team committed to redefining logistics and unlocking new opportunities in an ever-evolving market.

Overview of the role as an Operations Executive

This is an exciting opportunity to play a vital role in enhancing our customer experience. As an Operations Executive, you'll not only help solve immediate issues but also contribute to shaping long-term improvements. This role supports operations for our store-to-home and locker deliveries with one of our well known retail partners. Based on-site, you will play a critical part in ensuring operational success as we grow.

If you're passionate about problem-solving and thrive in a collaborative environment, we'd love to hear from you!

Responsibilities as an Operations Executive

• Overseeing store-to-home and locker delivery operations.
• Coordinating with self-employed drivers using our internal tech for route management and adjustments.
• Being the day-to-day liaison with the client team in store, supporting them with problem solving and representing the Shift brand in a positive way at all times
• Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.
• Investigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers.
• Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.
• Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues.
• Develop and implement contact avoidance and reduction techniques to streamline customer service processes.
• Collaborate with internal teams to address root causes of recurring problems and ensure long-term solutions.
• Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction.
• Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.

To be successful as an Operations Executive

• Ability to handle customer queries with professionalism and clarity.
• Strong verbal and written communication skills to effectively convey information and ideas.
• Proven track record of strong problem solving with a proactive mindset.
• Excellent organisational and time management skills to meet targets and deadlines.
• Ability to remain calm under pressure, with a strong desire for personal development and continuous learning.
• Strong analytical skills to identify trends and develop actionable insights for process improvement.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Familiarity with delivery services or logistics is a plus but not essential.

Why join Shift?

• Plenty of benefits such as 25 days annual leave and enhanced MAT and PAT pay.
• At Shift, we're all about personal growth, development, and creating opportunities.
• Collaborative working environment, working within cross functional teams across the business group.
• We are focused on finding solutions for our customers, drivers and partners through the use of technology.
• Ambitious, flexible and challenging culture.
• You will have a direct impact on the growth of the business - we will always need and want you to bring ideas to the table!

If you have the drive and determination to make an impact on a growing business, apply now!