Operations Executive

Complaint handling, strong customer service skills, call handling

Your new company

My client is recruiting for a proactive and versatile Operations & Support Coordinator to join their team. This is a varied and rewarding role that combines customer service, complaint handling, IT support, administrative duties, and operational assistance. If you're a strong communicator with a keen eye for detail, and have a positive attitude, I would love to hear from you.

Key Responsibilities

Customer Service, Issue & Complaint Handling

• Deliver outstanding customer service via phone and email.
• Handle queries, complaints, and incidents with professionalism and efficiency.
• Build and maintain strong working relationships with both customers and surveyors to ensure smooth operations.

Operational Support & Administration

• Assist the Operations Manager with the day-to-day running of operations.
• Monitor and chase outstanding reports to ensure timely completion.
• Collaborate with the Customer Sales Team to streamline workflows and improve efficiency.
• Perform basic data entry and administrative tasks with accuracy and attention to detail.

What you'll need to succeed

Experience in a similar customer service, administrative, or support role.

Bright & Positive Personality- Friendly, professional, and tactful in all interactions.

Strong Communication Skills- Confident on the phone and able to write clear, grammatically correct emails.

Attention to Detail- Accurate and thorough in data entry and administrative work.

Tech-Savvy- Quick to learn new systems and able to explain basic IT concepts.

Resilient & Organised- Able to manage multiple tasks and stay calm under pressure.

Empathetic & Logical Thinker- A good listener with strong problem-solving skills.

Flexible Team Player- Willing to pitch in wherever needed to support the team.

What you'll get in return

Hybrid working - 1 day from home when competent in role
22 days annual leave + 1 extra day per year of service - up to 27 days plus bank holidays
Free on-site parking / 5/10-minute walk from Watford Junction Station
Pizza day, Smart Casual dress, Company events
Employee discounts
Pension

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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