Operations Engineer - 12 Month FTC

Overview

JOB BAND: C

CONTRACT TYPE: 12-month Fixed Term Contract, Full Time

DEPARTMENT: BBC Studios

LOCATION: Television Centre, London - Hybrid

PROPOSED SALARY RANGE: £40,000 - £50,000 plus £5,441 London Weighting depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

We are BBC Studios

A globally renowned media company borne of the BBC. We make and distribute the world's most sought-after TV, audio and digital content.

Our ambition is to be the home of the most powerful, entertaining, and inspiring stories for people all around the world.

Purpose of the role

This is a 12-month Fixed Term Contract. The Operations Engineers role will provide 24/7 operational support, incident management and stakeholder communication for a range of BBC platforms and services.

Why join the team

We provide Service Management for a range of Studios services and applications. This includes vendor management, incident support and deploying service upgrades.

Your key responsibilities and impact

• Using a broad suite of broadcast and production monitoring systems to detect, diagnose, and resolve complex service-impacting issues across multiple technologies and platforms.
• Accurate logging of support tickets, ensuring clear communication with internal stakeholders and external partners.
• Conduct resolution testing and provide actionable feedback to development teams.
• Initiate response to service disruption and support proactive measures aimed at preventing recurrence.
• Implementing contingency procedures in response to planned or unexpected events.
• Handover of incident and information across shift changes.
• Keeping informed of operational changes ensuring that actions are taken in line with best practice.

Your skills and experience

Essential criteria:

• Experience using Phoenix 7 (scheduling tool).
• Strong understanding of ticketing systems and escalation processes.
• Experience of logging and managing incidents in an operational environment.
• Able to create supporting documentation.
• Troubleshooting and diagnosing defects in complex systems.

Desired but not required:

• Problem solving methodologies.
• Knowledge of ITIL support model.
• Experience in media and creative environments.
• Knowledge of best practice in IT security policies, standards and procedures.
• NVQ Level 5 or above in a relevant technical discipline.

If you can bring some of these skills and experience, along with transferable strengths, we'd love to hear from you and encourage you to apply.

Next steps

We appreciate your interest in this position and understand how important this opportunity is to you. Due to the high volume of interest we may need to close the application period earlier than anticipated. This step is necessary to ensure we can provide a high level of attention and service to all applicants. Thank you for your understanding.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Redeployment

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

Information at a Glance

This is your BBC

At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain.

Life at BBC Studios

• A flexible 35-hour working week with 26 days annual leave (plus bank holidays) and the option to buy an extra five days.

• Defined pension (up to 10% employer contributions).

• Caring and parenting support, 24/7 remote GP access, life assurance and accident benefit.

• BBC Studios is a world leader in operating sustainably both on and off screen. Find out more about BBC Group's science-based Net Zero targets here.

• Career development in a values-led purpose-driven culture.

Benefits may vary if you are joining on an FTC basis.

Learn more about life at the BBC and our values in our candidate pack.

You belong

We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential.

We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Find out more about diversity, inclusion and belonging in our strategy below.

Diversity, inclusion & belonging strategy

Disability confident

We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss:

BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.