Operations Director (Divisional Director)

Operations Director (Divisional Director)

41 Days Old

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or you are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Operations Director - JLL Workplace Management

Department: Workplace Management (WDO)
Reports to: Executive Director of Engineering

Position Overview

JLL Workplace Management seeks an experienced Operations Director to lead technical operations and hard services delivery across our diverse client portfolio. This senior leadership role requires a proven track record in facilities management, technical systems oversight, and team leadership within complex commercial environments. The successful candidate will drive operational excellence, client satisfaction, and business growth while managing multi disciplinary engineering and technical services teams.

Key Responsibilities Strategic Leadership

• Drive the strategic direction of hard services operations across assigned portfolio, ensuring alignment with JLL's service delivery standards and client objectives.
• Develop and execute business plans that expand service offerings and strengthen client relationships.
• Lead pursuit activities for new business opportunities, providing technical expertise and operational insights during client presentations and proposal development.
• Lead and develop a high performing team of operational managers and support staff (circa 250).

Financial Performance & Budget Management

• Develop and manage annual operating budgets, ensuring cost effective service delivery while maintaining quality standards.
• Monitor key performance indicators including maintenance costs, and client satisfaction scores.
• Drive cost optimisation initiatives and negotiate vendor contracts to maximise value for clients.

Client Relationship Management

• Serve as primary technical liaison for C level executives and facilities leadership at key client accounts.
• Conduct regular business reviews, present operational metrics, and develop improvement plans based on client feedback.
• Respond to escalated technical issues and ensure prompt resolution of service concerns.

Required Qualifications Experience Requirements

Minimum 10 years of progressive leadership experience in facilities management, building operations, or technical services management. At least 5 years managing teams of technical professionals across multiple locations. Demonstrated experience with commercial office buildings, industrial facilities, or mission critical environments.

• Extensive experience in facilities management or property services, with proven leadership in managing large accounts.
• Experience in stakeholder management at senior/executive level.
• Relevant industry qualifications (e.g., BIFM, IWFM, RICS).
• Proven ability to lead and develop teams in a multi site environment.
• Excellent communication, negotiation, and presentation skills.

Technical Expertise

Deep knowledge of HVAC systems, electrical distribution, plumbing, fire safety, and building automation systems. Proficiency with CMMS platforms and building management systems. Understanding of capital project management.

Leadership & Business Skills

Proven track record of P&L responsibility and budget management. Strong analytical and problem solving capabilities with experience using data to drive operational decisions. Excellent communication and presentation skills with ability to interact effectively with senior executives. Experience in client facing roles within service provider organizations.

Location

On site - London, GBR

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation.