Operations Director

About the Company

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SCOPE OF ROLE:

Orations Director is the key stakeholder for operations of Airport Dining & Lounge Businesses, Aerotel that covers Food & Beverage, Culinary, Facilities Management, Concepts and Food Safety. He/ She is responsible for the management of Business Units to achieve the best business results and the most appropriate investment module for all businesses. Overseas operations, in Madrid ensuring that the businesses are performing efficiently.

RESPONSIBILITY:

• To create a high-performance culture by ensuring that business and individual objectives are set, understood and cascaded appropriately.
• To establish an excellent internal communication system through regular and transparent communication as well as cross-functional collaboration to maximize synergies.
• To lead, inspire, develop and engage a talented workforce that supports the strategic and future needs of the business and drives for efficiencies and improves effectiveness.
• Collaborates with country and executive leadership to define the organization's long-term mission and goals, identifying ways to support this mission through talent management.
• Identifies and executes key performance indicators for the organization on commercial, operations, finance, human resource, etc to ensure relevant KPIs are executed and reviewed on a quarterly basis.
• Understanding of operational departments (Guest Services, Facilities Management, Housekeeping, Culinary, Food & Beverage, Customer Engagement, Quality Assurance, etc)
• Ensures corporate policies and procedures are being utilized and recommends improvements.
• Drives the overall business using technology to improve efficiency and achieve maximum operational efficiencies including but not limited to automation and optimization.
• Leads the Country in the event of a Crisis.
• Actively participates in addressing internal and external audit findings by working with relevant stakeholders and taking necessary corrective action promptly.
• Supports the Country leadership team to define specific strategic plans and actions that will be undertaken to drive and increase revenue, Ebitda, productivity, market share, staff development, technology and attach them to measurable KPIs.
• Conduct regular and ongoing review of the performance indexes on business results, customer satisfaction; colleagues' satisfaction; establish and lead the actions required.
• Conceptualize and implement new F&B concepts with the full involvement of HQ and relevant stakeholders. Support brand standards and Food Safety standards.
• Support the Openings team as per the operations element of the business and opening process.
• Full understanding of the Crisis Management Manual and Business Continuity Plan. Ability to train colleagues on these policies apart from conducting drills.
• Liaises with Country, and Commercial Leadership to develop and execute commercial strategies in each location.
• Supports the country finance teams with clear guidelines, responsibilities and ways of working that benefit the Corporate, Shared Services and Country-Level Finance team.
• Reviews, monitors and analyses financial performance in collaboration with the Country Finance against established goals and benchmarks by managing relevant revenue workstreams including driving cost efficiency and savings without impacting customer or brand experience.
• Proposes relevant new concepts and designs to various stakeholders for review and consideration with the objective to expand and grow the business through quality product differentiation.

REQUIREMENTS:

• Degree in Business Administration or industry related field or any equivalent combination of education and/or experience may be substituted for the above.
• Minimum 5+ years in a senior management role within the Airport Dining, F&B, Airline or Hospitality Industry.
• Minimum 10 years of experience in F&B.
• Experience with opening a new F&B outlet/business unit.
• Experience in developing and/or managing high level service level agreements.
• Experienced in managing various stakeholders to hold discussions negotiate with business partners vendors, suppliers, contractors.
• Strong commercial acumen and with a solid experience in Food & Beverage operations.
• Ability to manage multiple priorities, handle pressure, and establish clear expectations.
• Experience working in a collaborative and hierarchal environment.