Operations Coordinator

We're looking for a proactive and driven Operations Coordinator to play a key role in driving results within our Operations team.

This is an exciting opportunity to sit at the heart of the business, working across Delivery, Finance, Recruitment, and Leadership - ensuring the right people are on the right projects at the right time. You'll help shape how we plan, report, and optimise performance, while gaining exposure to project delivery, commercial insight, and Project Management Office (PMO) governance.

If you thrive in a fast-moving environment, love working with data, and enjoy bringing clarity to complexity, this role offers real responsibility and genuine opportunity to grow.

What you'll be working on Resource Allocation

• Work closely with department heads and project leads to validate and optimise resource plans.
• Provide forward-looking insight into skills gaps and capacity risks to support strategic hiring decisions.
• Assist in managing short and medium-term resource assignments across current and pipeline projects.
• Spot allocation conflicts early between live engagements and forecasted work and work proactively to resolve them.
• Balance client demands with business priorities and team wellbeing.

Project Delivery Support

• Support Project Managers with project monitoring, updates, and documentation following PMO guidelines.
• Own smaller, resource coordinated projects where a PM is not required - gaining valuable project delivery experience.
• Identify smarter, more efficient ways of working across Resource Coordination and the wider PMO.
• Create project startup and handover collateral for Project Managers.

Operational Reporting & Management Information

• Analyse operational data from ERP, time tracking, and project management systems to create unified reporting views.
• Support the production of weekly and monthly operational dashboards covering:
  • Revenue forecast vs. actual
  • Capacity outlook
  • Delivery health indicators
• Identify risks, trends and opportunities within the data and highlight actionable insights to management.
• Partner with Finance with ad hoc, weekly, and monthly reporting cycles, ensuring data accuracy and reconciliation where required.

What you'll bring to the team

• Highly organised with excellent time management skills.
• Strong communication skills with confidence engaging with stakeholders across different departments and seniority levels.
• Advanced in Microsoft Excel and comfortable working with data.
• Proactive, self motivated and able to work independently when needed.
• Calm under pressure and capable of juggling multiple priorities simultaneously.
• Enthusiastic about working in a dynamic, evolving team environment with strong development opportunities.
• 2+ years experience in operations, resource or project management.
• Experience within digital, technology or professional environments.
• Familiarity with the Software Development Lifecycle (SDLC).
• GCSEs (or equivalent) in English and Maths; A Levels desirable.