Operations Coordinator

Our client is a long-established, privately owned organisation based in Aldershot. They are seeking a highly organised and detail-focused Operations Coordinator to support the day-to-day running of a busy operations department.

This is a varied, office based role working closely with senior leadership and the wider team, ensuring the smooth coordination of office activities, customer communications, and operational administration. The position would suit a proactive individual who thrives in a fast-paced environment, enjoys variety, and takes pride in accuracy, organisation, and delivering excellent service.

This is an excellent opportunity to join a small but dynamic team working in a fast-paced environment, with ongoing training and development provided and progression opportunities for the right candidate.

Operations Coordinator - Benefits

• 25 days holiday + Bank Holidays
• Employer pension contribution (matched up to 5%)
• Performance-related bonus potential
• Death in service benefit
• Ongoing training and development with progression opportunities

Operations Coordinator - About The Role

Reporting into the Operations Director, you will provide administrative and coordination support to a busy operations team. Main responsibilities:

• Manage key customer accounts, ensuring excellent service and communication
• Handle incoming telephone calls and emails, responding or directing as appropriate
• Maintain accurate electronic and paper-based records, databases, and filing systems
• Perform data entry and maintain internal systems
• Produce delivery and job documentation
• Respond to quote requests and coordinate site visits
• Review operational documentation for accuracy and presentation
• Log completed jobs for invoicing and obtain purchase orders where required
• Check timesheets for payroll processing and record working time information
• Provide hospitality for visitors when necessary

The successful Operations Coordinator will have:

• Excellent organisational skills with the ability to meet deadlines
• Strong communication skills with professional telephone manner
• Strong IT skills, particularly in Microsoft Outlook, Excel, and Word
• High attention to detail and ability to work methodically
• Ability to manage time effectively and prioritise tasks independently
• Experience working in a busy office environment
• Financial or accounting knowledge advantageous but not essential
• A flexible, proactive approach with the ability to adapt to changing priorities
• Ability to remain calm and effective under pressure