Operations Coordinator

Acting as triage for all general phone and email enquiries that come into the organisation, working with the team to create and send standard responses to regular enquiries and judging when to pass an enquiry onto another team member.

Providing administrative support to our training and consultancy services (e.g., creating, logging, and sending project proposals, logging invoices, following up on payments, and arranging dates for training sessions).

Supporting internal communications (e.g., updating shared documents and internal platforms, scheduling internal meetings).

Acting as floating project support to cover support across the team.

Note: We commit to making reasonable adjustments to enable the successful candidate to succeed in the role. Responding to phone enquiries is an essential element of this role; any adjustments around this would need to ensure the postholder can still manage phone enquiries.

Note: As this role is partly funded by our National Lottery Funded Beyond the Music Programme, which aims to increase employment for disabled people in the music and live events industry, this role is reserved for candidates who consider themselves Deaf, disabled, neurodivergent, or have a long-term physical or mental health condition.