Operations Coordinator

Operations - London, Greater London

An exciting opportunity has arisen for a dynamic, efficient, and experienced Operations Coordinator to join the team at Dover Street Market. The ideal candidate will be experienced in handling a wide range of projects and ensuring the delivery of a seamless operation across the business.

This role will suit a pro-active multi-tasker who thrives in a fast paced, high-pressure environment, and is comfortable managing multiple projects simultaneously.

Key Responsibilities:

Maintenance / Health & Safety

Own the reporting process and ongoing list of open maintenance issues

Maintain record of existing vendor details and source new vendors when needed

Partner with retail store team to proactively identify and address maintenance or H&S issues

Understand in detail the H&S requirements of the office and store and provide full safety inductions for any new starters.

Arrange planned and reactive maintenance of retail store and office sites

Communication with third party service providers

Office Management

Provision of office supplies and refreshments

Ensure cleanliness and upkeep of the office and functionality of all equipment

Reorder and management of all office stationary

Main point of contact for building Facilities Manager for any issues or maintenance etc.

Responsible for booking of travel in line with the T&E policy for all travelling for the business throughout the year.

Contribute towards office improvement or development projects

Cost Control

Track spending across all budgets the department is responsible for

Create purchase orders and manage the full approval and payment process

Review invoices, querying details with vendors or internal staff where necessary

Contribute towards budget reviews and spending forecasts

Project Management

Proactively support any key projects within the business

Engage with and support each function with ad hoc project needs

IT Asset Management

Maintain an accurate record of all IT assets issued to employees, including hardware and software licenses.

Be the main point of contact for any IT issues including laptops, printers etc.

Manage requests for new hardware and software

Communication with third party IT partners

Ideal Candidate

Previous retail experience (essential)

A 'can-do' mentality, eager to find ways round obstacles and willing to exploit all the available resources in order to accomplish objectives.

A highly motivated and competent individual able to converse with all levels both internally and externally.

Entrepreneurial, solution oriented mindset, able to proactively understand and resolve issues

A total self-starter able to set the standard through their own professionalism and attitude.

Must be resilient, energetic, self-motivated and self-organised with the ability to hit the ground running.

Structured and organised, but nonetheless approachable with a flexible outlook.

Willingness to work hard within a superfast paced and high-pressure environment to drive the business forward.

Flexible approach regarding working hours dependent upon the needs of the business.

Advanced user of MS Office (Word, PowerPoint, Excel, Outlook)

Experience communicating with existing third-party suppliers

Prior responsibility for maintenance and/or health & safety

Understanding of purchase order / invoice workflow

Methodical and detail oriented

Flexibility to adapt to changing demands and priorities

Works with a strong sense of urgency

Must display a high degree of professionalism, tact and diplomacy including confidentiality